SIR - I have just come back from Austria were I was admitted to hospital. The BRI needs to adopt the income recovery strategy utilised by our European friends. As I was wheeled off to the ambulance the form for credit card payment was stuck in front of me to sign. I don’t actually have a problem with that as I had travel insurance and you need to abide by a countries' procedures.
Perhaps hospitals need separate income collection recovery departments. Maybe their success rate would be higher.
Jane Dunn, Lucy Hall Drive, Baildon
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