SIR - In these days of disappointing service from public services and large organisations, I must compliment Yorkshire Water on their excellent response when I reported a problem.

On April 16, I wrote concerning the stream alongside my property. It was obvious foreign waste was entering the water.

Within 48 hours, I had a phone call promising someone would investigate the problem within the next few days.

True to their word, an inspector called and agreed to carry out tests to find where the pollution was coming from.

The problem was identified within a relatively short period and passed on to the environment department, who also acted promptly.

They contacted the people who were unwittingly discharging the waste into the stream and they promptly took remedial action.

My wife and I were impressed with the prompt and courteous way we were dealt with by staff from Yorkshire Water and the environment department.

I would be nice to have a similar response from other organisations of their stature.

They could make life much easier for the consumer if they took a leaf out of Yorkshire Water's book.

Mr & Mrs E Wright, Manor Drive, Cottingley, Bingley