SIR - In these days of disappointing service from public services and large organisations, I must compliment Yorkshire Water on their excellent response when I reported a problem.
On April 16, I wrote concerning the stream alongside my property. It was obvious foreign waste was entering the water.
Within 48 hours, I had a phone call promising someone would investigate the problem within the next few days.
True to their word, an inspector called and agreed to carry out tests to find where the pollution was coming from.
The problem was identified within a relatively short period and passed on to the environment department, who also acted promptly.
They contacted the people who were unwittingly discharging the waste into the stream and they promptly took remedial action.
My wife and I were impressed with the prompt and courteous way we were dealt with by staff from Yorkshire Water and the environment department.
I would be nice to have a similar response from other organisations of their stature.
They could make life much easier for the consumer if they took a leaf out of Yorkshire Water's book.
Mr & Mrs E Wright, Manor Drive, Cottingley, Bingley
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules hereComments are closed on this article