SIR – Further to Joan Barton’s concern about the cost of ringing doctor’s surgeries using expensive numbers (Letters, April 22), the practice I attend – The Grange Practice in Allerton – listened to their patients’ concerns and reverted to a geographic phone number a year or so ago.
They have also had a facility to book appointments online for the past couple of years, which has proved very effective.
Appointments are released at various times throughout the day, meaning that patients who can’t phone at 8am are still able to book appointments.
Although some people don’t have online access, many do. And that means fewer people face frustrations on the phone first thing in the morning. The Grange Practice has a Patient Participation Group and invites anyone – grangepractice.co.uk.
Kathy Bairstow, Ivy Lane, Allerton, Bradford
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