SIR – Having had to use First Bus for a year, due to illness, I am not surprised at this story (‘Driver ‘sat and watched’ as gang of thugs beat up man on bus’, T&A, November 19).
Riding on the bus, particularly on the top deck and later in the day, is a really unpleasant experience, and something the management of First Bus should experience first-hand.
People play their music on full volume without headphones, scream/shout and display verbal/physical aggression if you ask them politely to consider other users. I eventually found the only way to escape this was to buy an MP3 player and listen to music, a solution most people seem to have found necessary.
Drivers are not interested in combating this problem, as they are isolated without any support. In my whole year I never saw an inspector.
The situation is a far cry from First Bus’s advertisement suggesting you take the bus and leave the stress of driving behind. I’m glad to be back in my car.
Mike Joul, High Street, Thornton
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