SIR – What does one have to do to get bins emptied? The monthly garden bin collection does not happen.

Our street collection was missed inJuly – it was the day after the strike – and missed again in August. When I could eventually get connected on the phone I was given to understand it would be collected on a Saturday morning (which I doubted) but it didn’t happen.

People are cutting hedges and grass frequently during the summer, bins are now full to overflowing.

We pay our council tax, we have been encouraged to use special bins for garden refuse, but we do not get the service. Why?

I tried to follow up my original call, but when I try to speak to someone I find I am in a queue of up to 12 callers already waiting.

Miss D Cook, Azealea Court, Bradford