In any major reorganisation of a service, there are bound to be some losers to set against the winners. That seems particularly inevitable when the service concerned is public transport.

The bus company First Bradford faced a massive task with the reshaping of its services across the district. It would have been almost a miracle if at the end of the day every bus user had been well suited with the new arrangements.

In the event, some people are pleased with the result. They now have a better service than before. And most travellers are happier with the buses themselves. The fleet has been updated, and most of the old boneshakers have vanished.

But as the Letters page of this newspaper has demonstrated only too clearly, a lot of people believe that the reorganisation has left them less well served than before. They complain that the buses which used to pass their door now travel via a different route, or that the frequency has been cut, or that it now takes two buses to get them into town instead of one.

It is encouraging that First Bradford has shown itself prepared to listen to their objections and has set up a market-research exercise to do so. Those who feel that they have missed out would do well to heed the advice of Councillor Danny Mangham and channel their views through local community associations, which can collate the objections and present them as a package, rather than bombarding First Bradford with a host of individual complaints.