Hazel Bank care home in Bradford rated 'inadequate' by CQC

Hazel Bank Care Home was reinspected by the Care Quality Commission in April after being told to make improvements earlier this year.

But inspectors identified what they called “serious shortfalls” which impacted on the “safety and quality of care that people received”.

As a result, the care home in Daisy Hill, which cares for just over 30 people, is now rated as 'inadequate' overall – the lowest rating from the health and social care watchdog.

The CQC report said: “Specific issues we raised at the last inspection in relation to the management of risk and good governance had not been addressed.

“People were at risk of harm as systems were not in place to assess, monitor and review risks relating to people's health, safety, and welfare. Medicines were not managed safely which exposed people to the risk of harm.

“Accidents and incidents were recorded but there was not always a clear overview and action was not always taken to mitigate future risk."

Hazel Bank care home in Daisy Hill, Bradford (Image: Google Maps)

The report added: “People were not supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice.”

However, the inspectors said that feedback from people and relatives was generally positive and they had observed “some warm and caring interactions” between staff and people.

A spokesman for Park Homes UK, which operates Hazel Bank, said: “We regret that Hazel Bank Care home has fallen below the high standards that we expect for our residents.

"We take our responsibilities as a care provider extremely seriously and have thoroughly reviewed the findings of the latest inspection report.

"We are working closely with all stakeholders and are providing additional oversight from our regional and quality team to help support the team at the home.

"A comprehensive improvement plan has been developed which we are working through to address the shortfalls found in the inspection report which has supported us to achieve a number of improvements already in the time since the inspection."

The spokesperson added: "We fully acknowledge, accept, and apologise to the people we support and their families that there are things we need to do to improve at this home and we are fully committed to ensuring that this happens.”