A CARE provider has apologised after an employee wrongly thought the woman she was visiting had died and called paramedics.

Premier Care Ltd admitted to problems with its service but said the carer had genuinely believed the 92-year-old was dead after unsuccessful attempts to wake her.

It turned out the grandmother was just asleep.

And when medics arrived at her Broomhill Drive, Keighley, home, they declared her alive and well.

Now grandson Mark Pearson is demanding answers.

He says the carer failed to check on his gran properly, and after going outside to phone for an ambulance didn’t re-enter the house – even after the crew arrived and revealed she was alive.

Also, he wasn’t aware of the incident until the following day.

“There were phone numbers in the house so carers could call me or my dad if anything happened,” said Mr Pearson, of Ingrow.

“But no one phoned us. The first I knew about this was next morning when I visited my gran. A neighbour asked me if she was okay, and told me about the ambulance.

“We’ve been in touch with Premier Care, but haven’t had a proper answer as to what happened and why.”

Mr Pearson’s grandmother is now in a home.

Premier Care said the carer involved was new to the company.

It conceded she hadn’t followed correct procedure, but maintained she was right to call an ambulance when she thought it necessary.

A spokesman said: “She found Mr Pearson’s grandmother in bed, unresponsive and apparently not breathing. She tried to rouse her but couldn’t, and thought she’d passed away.

“The carer went outside to phone for an ambulance and contacted staff at our Bradford office, who gave support.

“When paramedics arrived it turned out Mr Pearson’s grandmother was fine.

“We’ve acknowledged the carer didn’t follow correct procedure, by not staying with her while she phoned the ambulance.

“Our office staff also were at fault as they should have phoned Mr Pearson or his father immediately the ambulance was summoned.

“All staff have been reminded of the correct procedure.

“We’ve apologised in person to Mark Pearson and his father when they visited us twice. We offered to send flowers to Mr Pearson’s grandmother, and did so.

“We maintain the carer acted correctly in calling an ambulance when she believed it was needed.”