A CUSTOMER who ordered an expensive new kitchen through Tesco has been left facing uncertainty after her installation date was scrapped and the retail giant confirmed it was "in discussions" over the way the business operates in future.

Samantha Williams had already had her existing kitchen ripped out in preparation for installers to start work on her new fittings on Monday.

But she was told by the installers that the date was off and they were unable to confirm what would happen over the future of the deal, which Mrs Williams had paid a deposit on.

Tesco said in a statement: “We are currently in discussions with Mark Two, the company which runs our kitchen and bathroom fitting business about how we work with them in the future.

"We are committed to ensuring we do the right thing for customers and will be contacting them to discuss the options available to them.”

However, Mrs Williams said that when she spoke to Tesco customer services, they were able to give her no answers about what should could expect to happen next.

She said: "Mark Two said the kitchen would be delivered on Monday but now say it will not be coming on Monday.

"Tesco customer services were very apologetic but said they could not tell me anything until Monday.

"I have paid a deposit and if I need to organise another kitchen I can't do so until I get that back.

"But we are living in a house with no kitchen, we have no cooker and no sink. If we have to start looking again, we won't get it fitted before Christmas," she said.

Her experience in choosing and ordering the kitchen had been so good that she'd recommended the firm to colleague who had also placed an order, she added.

The deposit on the new kitchen, due to cost almost £10,000, was paid to Mark Two and now Mrs Williams, 37, who lives at Linnhe Avenue, Woodside, with husband Gary, 42, son Reece, 16, and nephew James Williams, 30, is uncertain about which company is responsible for the contract.

Mark Two could not be contacted for comment.