NORTHERN Gas Networks, which distributes the fuel to homes and businesses throughout Bradford, has scooped six prizes in the UK Customer Experience Awards.
The firm took the Overall Best Customer Experience award among its prizes and the trophies have been displayed at its Bradford depot as part of the celebrations.
They entered five award categories including Best Customer Experience Award, Business Change / Transformation - Simplification Award, Small Contact Centre Award, Employee Engagement - Taking the Lead Award, Team - Customers at the Heart and Overall Customer Experience Award.
Despite being up against competition including Nationwide, Balfour Beatty, Graze, Royal Bank of Scotland and LV=, the network operator won every category as well as scooping the ‘bonus’ award.
Ian Cunningham, Customer Operations Area Manager for Bradford, said: “We are delighted to have won six UK Customer Experience Awards and everyone working in the Bradford area can be extremely proud of what they’ve done to help make this happen.
“We have a number of great achievements in our region and our customer satisfaction scores have continued to soar since the beginning of 2014. Highlights include our response to a technically challenging water ingress incident in Bradford affecting over two miles of pipeline as well as developing our own customer tag line which we have put on our vehicles.”
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