Online fashion shopping operator Damart has scooped a national customer service award.

The Bingley firm won the employee engagement strategy prize at the Institute of Customer Service awards.

Damart customer services director Stuart Creeley said: “This award, along with the recently achieved ICS ServiceMark accreditation, really recognises the hard work and efforts of all Damart colleagues over the past year.

“Our customers are at the heart of everything we do and we are thrilled that they are seeing the benefits of our continually improving customer service standards that our teams are delivering.”

Institute of Customer Service chief executive Jo Causon said: “The awards have become an integral part of the business calendar.

“It is important to showcase and celebrate those who have shown that their organisation is committed to their customers at the very highest level.

“There is a growing awareness that customer service is integral, not just to the performance of individual organisations, but to the UK economy as a whole.

“Damart are differentiating their service, through engaging with their employees to ensure customers are placed at the heart of their business strategy and securing a bright future for their employees by doing so.”

Pictured are Damart staff celebrating their award.