Instructions are installed at controversial Bradford bus shelters to tell passengers how to queue

Bradford Telegraph and Argus: Coun Geoff Reid at the new sign helping queues at the city centre bus shelters Coun Geoff Reid at the new sign helping queues at the city centre bus shelters

People don’t often need to be told how to queue for a bus.

But transport bosses have taken the unusual step of installing instructions at controversial new ‘supershelters’ which were criticised for baffling passengers.

Transport authority Metro has put up the signs at the three new extra-long shelters in Market Street, Bradford.

They have been welcomed by Councillor Geoff Reid, a member of the transport authority, who raised his concerns about them last month.

At the time, Coun Reid said people were complaining that it wasn’t clear which end they should queue or what they should do if one bus pulls up behind another.

Passengers even criticised one shelter for being the wrong way round, opening out on to the road rather than separating passengers from it.

Coun Reid (Lib Dem, Eccleshill) said the new signs would help people “form a traditional British queue” at the right end of the shelters.

But he said there was still confusion when more than one bus arrived at once, as people broke ranks and headed for their own service.

He said: “The signs are very clear with a very large letter Q and the message ‘Queue at this end of the shelter for all buses’. This certainly helps and people now form a traditional British queue at the bus stop end.

“Unfortunately, if two buses turn up together and the second bus is a cross city service, then there is pressure for the driver to open the door to let passengers alight. At this point half the passengers in the queue go into reverse and head for the ‘wrong’ end of the shelter.

“I have no idea what instructions are given to drivers about this. I have yet to see a wheelchair user tackle the Market Street shelters but it is clearly difficult for parents pushing buggies.

“I have no doubt that resilient Bradford passengers will get over the initial confusions as we move through 2014. However it is clear that in the brave new world of supershelters queuing isn't what it used to be.”

A new report going before Metro’s Bradford Passenger Consultative Committee next week mentions the furore. It says the new queueing notices were installed in the bus shelters “as a result of feedback” but defended the allegedly back-to-front bus stop, saying the reversal was necessary to allow pedestrians to get past.

Comments (23)

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8:53am Wed 15 Jan 14

Joedavid says...

With the original shelters there wasn't this problem, well I had no problem and other uses did not seem to have.
Only fault was the poor often wrong information on the electronic display as this improved?
Are these unpopular new shelters going to be modified or replaced?
With the original shelters there wasn't this problem, well I had no problem and other uses did not seem to have. Only fault was the poor often wrong information on the electronic display as this improved? Are these unpopular new shelters going to be modified or replaced? Joedavid
  • Score: 4

9:17am Wed 15 Jan 14

Cooperlane2 says...

Teaching immigrants how to queue.
Teaching immigrants how to queue. Cooperlane2
  • Score: -2

9:30am Wed 15 Jan 14

mad matt says...

Ha, can you imagine what it would be like if we still had the old back-entrance, double deckers with no doors and CONDUCTORS !?!?!?!?
Ha, can you imagine what it would be like if we still had the old back-entrance, double deckers with no doors and CONDUCTORS !?!?!?!? mad matt
  • Score: 7

9:38am Wed 15 Jan 14

Prisoner Cell Block A says...

mad matt wrote:
Ha, can you imagine what it would be like if we still had the old back-entrance, double deckers with no doors and CONDUCTORS !?!?!?!?
Yeah, terrible, instead of something designed by people who sit behind a desk all day earning 3 times more, then driving home after delivering very little. Imagine.
[quote][p][bold]mad matt[/bold] wrote: Ha, can you imagine what it would be like if we still had the old back-entrance, double deckers with no doors and CONDUCTORS !?!?!?!?[/p][/quote]Yeah, terrible, instead of something designed by people who sit behind a desk all day earning 3 times more, then driving home after delivering very little. Imagine. Prisoner Cell Block A
  • Score: 13

10:33am Wed 15 Jan 14

angry bradfordian says...

"saying the reversal was necessary to allow pedestrians to get past."

I don't understand Metro's explanation. The solid face of the bus stop is more or less in the middle of the pavement and actually makes it more difficult for pedestrians to get past if there's a queue in the shelter (that doesn't actually shelter you)
If the solid face was against the kerbside it would protect the queue from traffic and widen the space for pedestrians to get through.
"saying the reversal was necessary to allow pedestrians to get past." I don't understand Metro's explanation. The solid face of the bus stop is more or less in the middle of the pavement and actually makes it more difficult for pedestrians to get past if there's a queue in the shelter (that doesn't actually shelter you) If the solid face was against the kerbside it would protect the queue from traffic and widen the space for pedestrians to get through. angry bradfordian
  • Score: 13

11:03am Wed 15 Jan 14

Dave ingham says...

Why don't Metro admit there mistake that this shelter was put the wrong way round, I must also point out that the way this shelter has been installed, poses a threat to infants that can very easily step out onto a very busy road
Why don't Metro admit there mistake that this shelter was put the wrong way round, I must also point out that the way this shelter has been installed, poses a threat to infants that can very easily step out onto a very busy road Dave ingham
  • Score: 28

11:36am Wed 15 Jan 14

Joedavid says...

Dave ingham wrote:
Why don't Metro admit there mistake that this shelter was put the wrong way round, I must also point out that the way this shelter has been installed, poses a threat to infants that can very easily step out onto a very busy road
That's a star posting well said.
[quote][p][bold]Dave ingham[/bold] wrote: Why don't Metro admit there mistake that this shelter was put the wrong way round, I must also point out that the way this shelter has been installed, poses a threat to infants that can very easily step out onto a very busy road[/p][/quote]That's a star posting well said. Joedavid
  • Score: 15

12:05pm Wed 15 Jan 14

Cooperlane2 says...

Perhaps getting splashed by water from the gutter is the only wash some of these people get?
Perhaps getting splashed by water from the gutter is the only wash some of these people get? Cooperlane2
  • Score: -7

12:33pm Wed 15 Jan 14

alive and awake says...

What next, are these people so ignorant that they don't know how to queue? WELL THECAR DRIVERS DON'T KNOW HOW TO QUEUE IN A LINE OF TRAFFIC. no better than animals, dragging our Country down.
What next, are these people so ignorant that they don't know how to queue? WELL THECAR DRIVERS DON'T KNOW HOW TO QUEUE IN A LINE OF TRAFFIC. no better than animals, dragging our Country down. alive and awake
  • Score: 9

12:39pm Wed 15 Jan 14

Freddy Elliot says...

“form a traditional British queue”. Think those days are going going gone. Memories......
“form a traditional British queue”. Think those days are going going gone. Memories...... Freddy Elliot
  • Score: 17

1:14pm Wed 15 Jan 14

justjustice says...

Freddy Elliot wrote:
“form a traditional British queue”. Think those days are going going gone. Memories......
Still some "British" people who think they have a right to jump ahead because they are in a hurry, and therefore their journey is more important than anyone else's.

Same with drivers, instead of getting up early, they think driving at 40mph instead of 30mph is their right because they need to get to work in time.
[quote][p][bold]Freddy Elliot[/bold] wrote: “form a traditional British queue”. Think those days are going going gone. Memories......[/p][/quote]Still some "British" people who think they have a right to jump ahead because they are in a hurry, and therefore their journey is more important than anyone else's. Same with drivers, instead of getting up early, they think driving at 40mph instead of 30mph is their right because they need to get to work in time. justjustice
  • Score: 5

1:27pm Wed 15 Jan 14

alive and awake says...

justjustice wrote:
Freddy Elliot wrote:
“form a traditional British queue”. Think those days are going going gone. Memories......
Still some "British" people who think they have a right to jump ahead because they are in a hurry, and therefore their journey is more important than anyone else's.

Same with drivers, instead of getting up early, they think driving at 40mph instead of 30mph is their right because they need to get to work in time.
It's all part of falling standards we are having to put up with, what sort of society allows people to walk out of a store and spit chewing gum on to the pavement, all the streets are as bad, it's a disgrace, should carry a 6 months hard labour sentence, first offence.
[quote][p][bold]justjustice[/bold] wrote: [quote][p][bold]Freddy Elliot[/bold] wrote: “form a traditional British queue”. Think those days are going going gone. Memories......[/p][/quote]Still some "British" people who think they have a right to jump ahead because they are in a hurry, and therefore their journey is more important than anyone else's. Same with drivers, instead of getting up early, they think driving at 40mph instead of 30mph is their right because they need to get to work in time.[/p][/quote]It's all part of falling standards we are having to put up with, what sort of society allows people to walk out of a store and spit chewing gum on to the pavement, all the streets are as bad, it's a disgrace, should carry a 6 months hard labour sentence, first offence. alive and awake
  • Score: 13

1:44pm Wed 15 Jan 14

Storck says...

What happens to the queue when some are sat down? Should those stood up leave gaps for those sat down, or do seats go first then standing.
What happens to the queue when some are sat down? Should those stood up leave gaps for those sat down, or do seats go first then standing. Storck
  • Score: 1

2:40pm Wed 15 Jan 14

Freddy Elliot says...

Storck wrote:
What happens to the queue when some are sat down? Should those stood up leave gaps for those sat down, or do seats go first then standing.
Yes I used to notice that when I had the honour of having to use the Interchange at rush hour. In an ideal world the people there first would take up the seats and take priority. However, to use an earlier spot on post, with Bradfords falling standards, people will loiter near the entrance door to hop on in front of everyone else waiting. Manners.
[quote][p][bold]Storck[/bold] wrote: What happens to the queue when some are sat down? Should those stood up leave gaps for those sat down, or do seats go first then standing.[/p][/quote]Yes I used to notice that when I had the honour of having to use the Interchange at rush hour. In an ideal world the people there first would take up the seats and take priority. However, to use an earlier spot on post, with Bradfords falling standards, people will loiter near the entrance door to hop on in front of everyone else waiting. Manners. Freddy Elliot
  • Score: 7

2:47pm Wed 15 Jan 14

jjbabs19 says...

I can catch the 613, 614, 645, 670, 671, plus others as I'm prepared to walk the last leg of the journey. My observation of the bus queses are; if there's no buses in the buses are going to come to the old Forster Sq. end of the bus stop. (Forster Sq. being the now Westfield site). Thus making room for others buses to pull in behind. For a bus to pull in to what I call the rear of the bus stop is rediculous. As this would block Market Str. with buses running down into what is, should be, other bus stops. If there's a bus in but not mine, I'd go to the bus stop. No buses in I'd go to what appears to be called the rear of the bus stop. I found the old bus stop very anti social, confusing, and somewhat confrontational. I find the new bus stop, even concidering the problems a much better experience. This maybe because the option is mine to use the different buses, and often the 1st. bus that comes.

The old bus stop with the seating half way down the bus shelter was an absolute nightmare, and cause of problems. I've no desire to have that back. Who ever designed that, didn't deserve what s/he
I can catch the 613, 614, 645, 670, 671, plus others as I'm prepared to walk the last leg of the journey. My observation of the bus queses are; if there's no buses in the buses are going to come to the old Forster Sq. end of the bus stop. (Forster Sq. being the now Westfield site). Thus making room for others buses to pull in behind. For a bus to pull in to what I call the rear of the bus stop is rediculous. As this would block Market Str. with buses running down into what is, should be, other bus stops. If there's a bus in but not mine, I'd go to the bus stop. No buses in I'd go to what appears to be called the rear of the bus stop. I found the old bus stop very anti social, confusing, and somewhat confrontational. I find the new bus stop, even concidering the problems a much better experience. This maybe because the option is mine to use the different buses, and often the 1st. bus that comes. The old bus stop with the seating half way down the bus shelter was an absolute nightmare, and cause of problems. I've no desire to have that back. Who ever designed that, didn't deserve what s/he jjbabs19
  • Score: -2

2:51pm Wed 15 Jan 14

Prisoner Cell Block A says...

Storck wrote:
What happens to the queue when some are sat down? Should those stood up leave gaps for those sat down, or do seats go first then standing.
More importantly, is there a sign to tell people which way round to sit, some may end up facing the wall and miss their bus!!!
[quote][p][bold]Storck[/bold] wrote: What happens to the queue when some are sat down? Should those stood up leave gaps for those sat down, or do seats go first then standing.[/p][/quote]More importantly, is there a sign to tell people which way round to sit, some may end up facing the wall and miss their bus!!! Prisoner Cell Block A
  • Score: 4

3:03pm Wed 15 Jan 14

alive and awake says...

jjbabs19 wrote:
I can catch the 613, 614, 645, 670, 671, plus others as I'm prepared to walk the last leg of the journey. My observation of the bus queses are; if there's no buses in the buses are going to come to the old Forster Sq. end of the bus stop. (Forster Sq. being the now Westfield site). Thus making room for others buses to pull in behind. For a bus to pull in to what I call the rear of the bus stop is rediculous. As this would block Market Str. with buses running down into what is, should be, other bus stops. If there's a bus in but not mine, I'd go to the bus stop. No buses in I'd go to what appears to be called the rear of the bus stop. I found the old bus stop very anti social, confusing, and somewhat confrontational. I find the new bus stop, even concidering the problems a much better experience. This maybe because the option is mine to use the different buses, and often the 1st. bus that comes.

The old bus stop with the seating half way down the bus shelter was an absolute nightmare, and cause of problems. I've no desire to have that back. Who ever designed that, didn't deserve what s/he
eh!
[quote][p][bold]jjbabs19[/bold] wrote: I can catch the 613, 614, 645, 670, 671, plus others as I'm prepared to walk the last leg of the journey. My observation of the bus queses are; if there's no buses in the buses are going to come to the old Forster Sq. end of the bus stop. (Forster Sq. being the now Westfield site). Thus making room for others buses to pull in behind. For a bus to pull in to what I call the rear of the bus stop is rediculous. As this would block Market Str. with buses running down into what is, should be, other bus stops. If there's a bus in but not mine, I'd go to the bus stop. No buses in I'd go to what appears to be called the rear of the bus stop. I found the old bus stop very anti social, confusing, and somewhat confrontational. I find the new bus stop, even concidering the problems a much better experience. This maybe because the option is mine to use the different buses, and often the 1st. bus that comes. The old bus stop with the seating half way down the bus shelter was an absolute nightmare, and cause of problems. I've no desire to have that back. Who ever designed that, didn't deserve what s/he[/p][/quote]eh! alive and awake
  • Score: 6

4:34pm Wed 15 Jan 14

Yorkshire Lass says...

Joedavid wrote:
With the original shelters there wasn't this problem, well I had no problem and other uses did not seem to have.
Only fault was the poor often wrong information on the electronic display as this improved?
Are these unpopular new shelters going to be modified or replaced?
Doesn't look like it. Some jobsworth has decided to put notices up telling people how to use the shelters. These faceless people obviously do not use public transport otherwise they would know that a bus shelter on Market Street is in an incorrect position. So keep telling the passengers that they are thick and they might well believe it. Incidentally Market Street is so full of buses at certain times of the day that strangers could be mistaken for actually thinking it is the actual Interchange. There is a traffic incident just waiting to happen.
[quote][p][bold]Joedavid[/bold] wrote: With the original shelters there wasn't this problem, well I had no problem and other uses did not seem to have. Only fault was the poor often wrong information on the electronic display as this improved? Are these unpopular new shelters going to be modified or replaced?[/p][/quote]Doesn't look like it. Some jobsworth has decided to put notices up telling people how to use the shelters. These faceless people obviously do not use public transport otherwise they would know that a bus shelter on Market Street is in an incorrect position. So keep telling the passengers that they are thick and they might well believe it. Incidentally Market Street is so full of buses at certain times of the day that strangers could be mistaken for actually thinking it is the actual Interchange. There is a traffic incident just waiting to happen. Yorkshire Lass
  • Score: 3

4:44pm Wed 15 Jan 14

alive and awake says...

Yorkshire Lass wrote:
Joedavid wrote:
With the original shelters there wasn't this problem, well I had no problem and other uses did not seem to have.
Only fault was the poor often wrong information on the electronic display as this improved?
Are these unpopular new shelters going to be modified or replaced?
Doesn't look like it. Some jobsworth has decided to put notices up telling people how to use the shelters. These faceless people obviously do not use public transport otherwise they would know that a bus shelter on Market Street is in an incorrect position. So keep telling the passengers that they are thick and they might well believe it. Incidentally Market Street is so full of buses at certain times of the day that strangers could be mistaken for actually thinking it is the actual Interchange. There is a traffic incident just waiting to happen.
probably the same numpty that came up with the TIP permits.
[quote][p][bold]Yorkshire Lass[/bold] wrote: [quote][p][bold]Joedavid[/bold] wrote: With the original shelters there wasn't this problem, well I had no problem and other uses did not seem to have. Only fault was the poor often wrong information on the electronic display as this improved? Are these unpopular new shelters going to be modified or replaced?[/p][/quote]Doesn't look like it. Some jobsworth has decided to put notices up telling people how to use the shelters. These faceless people obviously do not use public transport otherwise they would know that a bus shelter on Market Street is in an incorrect position. So keep telling the passengers that they are thick and they might well believe it. Incidentally Market Street is so full of buses at certain times of the day that strangers could be mistaken for actually thinking it is the actual Interchange. There is a traffic incident just waiting to happen.[/p][/quote]probably the same numpty that came up with the TIP permits. alive and awake
  • Score: 4

6:29pm Wed 15 Jan 14

allinittogether says...

alive and awake wrote:
justjustice wrote:
Freddy Elliot wrote:
“form a traditional British queue”. Think those days are going going gone. Memories......
Still some "British" people who think they have a right to jump ahead because they are in a hurry, and therefore their journey is more important than anyone else's.

Same with drivers, instead of getting up early, they think driving at 40mph instead of 30mph is their right because they need to get to work in time.
It's all part of falling standards we are having to put up with, what sort of society allows people to walk out of a store and spit chewing gum on to the pavement, all the streets are as bad, it's a disgrace, should carry a 6 months hard labour sentence, first offence.
Eeeh! When I were a lad!
[quote][p][bold]alive and awake[/bold] wrote: [quote][p][bold]justjustice[/bold] wrote: [quote][p][bold]Freddy Elliot[/bold] wrote: “form a traditional British queue”. Think those days are going going gone. Memories......[/p][/quote]Still some "British" people who think they have a right to jump ahead because they are in a hurry, and therefore their journey is more important than anyone else's. Same with drivers, instead of getting up early, they think driving at 40mph instead of 30mph is their right because they need to get to work in time.[/p][/quote]It's all part of falling standards we are having to put up with, what sort of society allows people to walk out of a store and spit chewing gum on to the pavement, all the streets are as bad, it's a disgrace, should carry a 6 months hard labour sentence, first offence.[/p][/quote]Eeeh! When I were a lad! allinittogether
  • Score: 1

7:16pm Wed 15 Jan 14

collos25 says...

Designed by idiots who do not use buses and sooner than say we have made a mistake spend even more money trying to cover up their mistakes. As stated above when a child or grown up is injured with this stupid design all those responsible will not be found.
Designed by idiots who do not use buses and sooner than say we have made a mistake spend even more money trying to cover up their mistakes. As stated above when a child or grown up is injured with this stupid design all those responsible will not be found. collos25
  • Score: 4

1:26am Fri 17 Jan 14

Ahrmen Aleg says...

Will this errant council ever get anything right.
Is anybody on the buses these days the town looks so empty most of the time?
Will this errant council ever get anything right. Is anybody on the buses these days the town looks so empty most of the time? Ahrmen Aleg
  • Score: 0

12:17pm Tue 21 Jan 14

Mixter says...

Its like the double-poled road signs they put smack in the middle of pavements. How the hell do wheel-chairs or double buggies get past them? You have to question the sheer mentality of the sign erectors sometimes.

As for queuing; theres only the British do it. And given most queues dont contain too many Brits nowadays, the notion is pointless now. Ive been elbowed away from bus doors by the French, Spanish and Americans, so why should we bother nowadays.
Its like the double-poled road signs they put smack in the middle of pavements. How the hell do wheel-chairs or double buggies get past them? You have to question the sheer mentality of the sign erectors sometimes. As for queuing; theres only the British do it. And given most queues dont contain too many Brits nowadays, the notion is pointless now. Ive been elbowed away from bus doors by the French, Spanish and Americans, so why should we bother nowadays. Mixter
  • Score: 0

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