STAFF at a doctors' surgery accused by a mum of not doing enough to help her daughter when she had an allergic reaction to nuts have claimed they never saw the girl in medical distress.

Saima Tabasum, from Wibsey, told the Telegraph & Argus in October how she felt she was left with no other option but to phone 999 from the waiting room of The Ridge Medical Practice, in Smith Lane, Wibsey, when her five-year-old daughter's throat started closing after she ate a cashew nut at her grandmother's home.

Miss Tabasum rushed her daughter, Mikkiyah, to The Ridge because she had already booked an appointment with a GP for herself, but arrived at the practice and urged receptionists to let her daughter take the appointment.

READ MORE: Desperate mum called 999 from doctors' waiting room as daughter's nut allergy symptoms worsened

It was at this point, according to the mum, that receptionists refused to swap the appointment and told her to sit down, despite the child complaining that her throat was closing.

A letter sent to Miss Tabasum by one of the GP partners, and seen by the Telegraph & Argus, gives the staff's version of events.

The letter outlines how Miss Tabasum attended the GP surgery with Mikkiyah who was "not appearing unwell or in any distress" and two receptionists didn't feel it necessary to summon a doctor.

The staff claimed they asked Miss Tabasum if Mikkiyah needed to be seen at hospital, but she said no and they instead put the child on the surgery's 'on call' list so she could be seen by a doctor on the same day.

The mum claims her daughter's condition deteriorated to the point where her throat was closing, but receptionists still told her to wait to see a doctor.

It was at this point where she phoned 999 and requested an ambulance to the surgery.

However, the surgery's version of events is entirely different to the mum's.

The letter states: "The receptionist doesn't recall being told that your daughter's condition had deteriorated and again doesn't recall seeing either child with you that day in any particular distress at any point, so again, didn't feel it necessary to summon a doctor immediately.

"The receptionists have many years of experience and feel they would be able to recognise a patient in distress with an urgent medical problem.

"In this case, as I have mentioned, at no point did the reception staff observe either child with you that day to be in any sort of medical distress.

The letter concludes: "We do plan to look at this case as a whole team to ensure that the processes we have in place for dealing with urgent medical problems are up to date and are understood by the whole team."

Miss Tabasum said the letter left her feeling "angry and upset" and claimed "anything could have happened" if it was not for her own actions.