CITY have confirmed that supporters will get full refunds, after technical issues affected the iFollow service during Tuesday evening’s Sky Bet League Two fixture against Bolton Wanderers.

Explaing what happened, a statement on the City website reads: “The service is delivered by Endeavor Streaming, the EFL’s third-party streaming partner, who have explained that isolated technical issues on their platform caused the interruptions in service.

“Endeavor have accepted that this level of service is way below the standards expected by the EFL and its clubs and have apologised to the league, its clubs and all supporters who were impacted.

“While it is now understood what led to the outages, the EFL has advised the club they will continue to investigate in order to ensure these issues do not re-occur.”

And City confirmed this lunchtime: “Every supporter who purchased a £10 iFollow video match pass to watch City’s Sky Bet League Two fixture at Bolton Wanderers on Tuesday will receive a full refund. 

“The club understands technical issues with the service prevented a number of supporters from successfully being able to stream the University of Bolton Stadium contest. 

“And the EFL has now confirmed it will automatically issue all 1,347 City supporters - the club’s highest away viewing figure of the 2020/21 season so far - who purchased a match pass with a full refund, while standing full costs to ensure the club does not suffer financially. 

“The EFL has advised the club that each supporter who purchased an iFollow video match pass to watch Bolton Wanderers v Bradford City will be refunded in due course.”