SIR – I feel I must put pen to paper at the bad press that is given to shop assistants. I wonder if anybody would consider them to be actual human beings?

My daughter works in a shop and has been there for many years – and always tries to serve people with the respect that they deserve!

Just recently a member of the public that also works nearby has spoken to her in a very detrimental way, calling her a “thicko”. She has never spoken to this customer in a rude way and has been very upset to be treated in this manner!

I am disgusted to think any member of the public thinks this is acceptable. I would be interested to know the thoughts of any normal members of the public.

Mrs E B Hall, Low Ash Drive, Wrose