SIR – I was not suggesting that Mrs Heal was illiterate when responding to her letter which complained that she never saw her Lib Dem Councillors.

I did suggest that her praise for the Tory Councillor now holding three consecutive surgeries was misplaced as there is an election due!

I don’t understand her recent letter (T&A, March 1). I had suggested that if unable to write herself, she had someone do the job for her, as I have done for people incapacitated in various ways.

The fact is she could write to her Lib-Dem councillors (Freepost); telephone; send e-mails; emissaries or telegrams; or attend (monthly) surgeries.

She really can’t expect councillors to call just in case she has any problems, any more than the police or doctors (though we may occasionally in limited circumstances). Having said that, one of our councillors has visited her and I hope she was able to unburden herself (but please don’t all expect this of your councillors or MPs, because it would be a physical impossibility!)

Councillor John Hall (Lib Dem, Windhill and Wrose), Pennithorne Avenue, Shipley