SIR – Just recently I received two letters from a major banking organisation. Both were not in my name, although correctly addressed.

This meant I was in receipt of a new cash card and pin number, which would have enabled me or others to withdraw cash from the many thousands of cashpoints up and down the country. If this is the way the banks have been doing business, I’m not surprised this particular bank fell off the end.

The card has since been delivered to sender by hand. Hopefully this will ensure it doesn’t go AWOL again. Peter Coward, Park View Avenue, Cross Roads, Keighley