A KEIGHLEY care home has been given an across-the-board Good rating after improving since its previous inspection.

Regency Court, in Thwaites, which cares for 17 older people with dementia, was inspected this summer by the Care Quality Commission (CQC). It received a Requires Improvement rating when it was last inspected in 2016.

During the latest inspection, the CQC discovered staff understood how to keep people in their care safe from harm, including eliminating risks and ensuring people got their medicines on time.

Staff had been recruited safely, were trained, and were supported by the manager. There were enough staff to provide people at the home with timely care and support.

The inspectors said: “Staff were kind and caring and feedback from people using the service and relatives was very positive. Staff were warm and welcoming. They made sure nutrition, hydration and healthcare needs were met.

“People liked their rooms and had easy access to a safe outside patio area. The home was clean.

“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.”

The inspectors said people’s care needs were assessed before a place at the home was offered, and care plans developed.

They added: “Staff knew what they needed to do to meet those needs. People received person centred care.

“Activities were on offer to keep people occupied and stimulated. Trips out were also organised on a group and individual basis”.

A new manager, recruited since the last inspection, operated an ‘open door’ policy encouraging people to raise any concerns they had. These were dealt with and resolved.

The manager was held in high regard by people living in the home, as well as relatives and staff, and inspectors said this was because the changes that they had implemented had made Regency Court a better place to live in, visit and work.

The inspectors added: “The audits and quality checks which were in place were effective in identifying areas for improvement.

“The manager acted upon advice from other agencies to continually improve the service. People told us they would now recommend the home as a place to live or work.”