AN award-winning Bradford home care firm is celebrating after receiving a rating of ‘good’ by the Care Quality Commission (CQC).

POVA Care Ltd, based at Cliffe Road in Undercliffe, was given the rating following an inspection by the health and social care watchdog on November 16 last year.

It was rated good in all areas and retained the good rating it received in December 2018, which was its first inspection after opening its doors in November 2017.

It is the second piece of good news for the firm, which also received the Home Care Specialist of the Year 2023/24 award in December.

“This is our second good rating in five years,” said POVA managing director Aliciya Ranu, who runs the firm along with her husband Malik Ali.

“The award we received is based on reviews we’ve been given by staff and service providers.

“We’ve achieved a lot in the time since we opened in November 2017.”

Inspectors praised POVA Care, saying: “The service was consistently managed and well-led.

"Leaders and the culture they created promoted high-quality, person-centred care.

“There was a positive and open culture at the service and the provider had systems to provide person-centred care that achieved good outcomes for people.

“One person's relative told us 'There are a few things I would like the CQC to know about POVA Care. I feel they have integrity; they are decent people, and their culture is right, and that all passes on to the carers and the way they conduct themselves’.”

The inspectors also said: “We saw examples of where the provider had taken measures, not within their contracted duties, to improve people's lives.

“This included organising the fitting of a ramp to enable a person to leave their home for the first time in many years and providing food to people who were experiencing financial hardship until they received the support they needed," said the report. 

“Staff told us they felt comfortable making suggestions for improvements or raising concerns.

“One staff member said 'It's a family team and we're all part of the family’.”

Being treated like family was a comment echoed by the relative of a person cared for by the firm who said their loved one was “comfortable and safe with POVA carers. They treat them like family”.

Mrs Ranu added: “We’re highly spoken of by our team. Malik and I regularly engage with our staff and we like to go out and meet our service users.”