A BRADFORD district care home has insisted it is making improvements after a report revealed a number of concerns.

The Care Quality Commission (CQC) inspected Cottingley Hall home on Bradford Road, Bingley, last October and its findings have now been published.

The home - which cared for 35 people at the time of the inspection - was rated as 'requires improvement' overall as the CQC found the service was not always safe or well-led.

However, the home was rated as 'good' in the categories of effective, caring, and responsive.

The CQC report said: "Medicines were not always managed safely.

"Staff were not detailing on medication administration records when 'as and when required' topical creams were being applied. This meant we could not be assured people were receiving these as prescribed.

"Paraffin creams - which are flammable - were being stored in people's bedrooms without risk assessments in place for the management of the fire risk.

"We found no evidence anyone had been harmed as a result of the shortfalls in the medicines management. The provider was responsive to the inspection findings and has already begun making improvements."

The report said that a "period of change within the management team" had caused a "period of unsettledness and a lack of consistent management practice in the service".

However, a number of positives were highlighted in the report, including: "People and relatives told us they felt safe.

"Staff were also positive and complimentary of the new manager who had recently transferred and was overseeing the service."

The home - which used to have a 'good' CQC rating - is run by Bupa.

Nicola Hopkins, managing director for Cottingley Hall home, said: "We are committed to providing high-quality care for our residents, and we are pleased that the home is rated as 'good' in three out of five CQC inspection areas. 

"In our most recent inspection, the CQC praised the welcoming, personal environment and positive, open culture at the home, as well as the overwhelmingly positive feedback from our residents and their families.

"Prior to the inspection in October 2023, we had taken action to improve our monitoring and record-keeping to ensure our high standards are met, and we also work closely with the local authority who have confirmed that improvements have been made.

"We are proud of the care that our dedicated, talented team provides to residents every day to keep them healthy, happy and safe in our care."