Which are the best and worst Bradford GP surgeries?

THE latest patient survey has revealed how satisfied people are with their GP surgery.

The independent survey is sent out to more than two million people across the UK and the results show how people feel about their GP practice.

Here is a look at the results for GP surgeries in the BD postcode area

DR F GUPTA'S PRACTICE, BD11 1JU – 96 per cent

BAILDON MEDICAL PRACTICE, BD17 5NH – 93 per cent

THE SPRINGFIELD SURGERY (BINGLEY), BD16 4RP – 91 per cent

BINGLEY MEDICAL PRACTICE, BD1, 6 4RP – 88 per cent

OAK GLEN SURGERY, BD16 3PA – 88 per cent

MOORSIDE SURGERY, BD2 3AA – 87 per cent

THE SALTAIRE & WINDHILL MEDICAL P'SHIP, BD18 1QB – 84 per cent

BEVAN HEALTHCARE CIC, BD1 3LS – 84 per cent

THE GREENWAY MEDICAL PRACTICE, BD19 5AP – 83 per cent

LITTLE HORTON LANE MEDICAL CENTRE - RAJA, BD5 0NX – 81 per cent

IDLE MEDICAL CENTRE, BD10 8RU – 80 per cent

THE ROCKWELL AND WROSE PRACTICE, BD2 1QG – 80 per cent

THE CITY MEDICAL PRACTICE, BD8 8RA – 80 per cent

DYNELEY HOUSE SURGERY, BD23 2HZ – 79 per cent

ROOLEY LANE MEDICAL CENTRE, BD4 7SS – 79 per cent

THE LISTER SURGERY, BD8 8RA – 78 per cent

FARROW MEDICAL CENTRE, BD3 0HX – 77 per cent

TOWNHEAD SURGERY, BD24 9JA – 76 per cent

PARK GRANGE MEDICAL CENTRE, BD7 2BL – 75 per cent

BRADFORD STUDENT HEALTH SERVICE, BD5 0HR – 74 per cent

THE WILSDEN MEDICAL PRACTICE, BD15 0NJ – 72 per cent

ECCLESHILL VILLAGE SURGERY, BD2 2HX – 73 per cent

MOOR PARK MEDICAL PRACTICE, BD3 8QH – 72 per cent

SHIPLEY MEDICAL PRACTICE-AFFINITY CARE, BD18 3EG – 69 per cent

DR IA GILKAR & PARTNERS, BD8 9LB – 69 per cent

PEEL PARK SURGERY, BD2 4RA – 69 per cent

LEYLANDS LANE MEDICAL PRACTICE, BD9 5PZ – 67 per cent

MANOR MEDICAL PRACTICE, BD8 9PB – 66 per cent

THE WILLOWS MEDICAL PRACTICE, BD13 2GD – 66 per cent

HORTON PARK MEDICAL PRACTICE, BD7 3EG – 66 per cent

DR A AZAM & PARTNERS, BD7 3EG – 66 per cent

THORNBURY MEDICAL PRACTICE, BD3 7HZ – 65 per cent

BRADFORD MOOR PRACTICE, BD3 8QH – 65 per cent

SUNNYBANK & COWGILL MEDICAL PRACTICE, BD12 9NG – 64 per cent

HAIGH HALL MEDICAL PRACTICE, BD10 9AZ – 64 per cent

PARKVIEW SURGERY, BD19 5AP – 64 per cent

ASHCROFT SURGERY, BD10 0JE – 63 per cent

CLARENDON MEDICAL CENTRE, BD8 7SY – 63 per cent

WIBSEY & QUEENSBURY MED PRACTICE, BD6 1TD – 62 per cent

ASHWELL MEDICAL CENTRE, BD8 9DP – 61 per cent

FRIZINGHALL MEDICAL CENTRE, BD9 4LH – 60 per cent

MODALITY PARTNERSHIP (AWC), BD21 4TT – 58 per cent

TONG MEDICAL PRACTICE, BD4 9QA – 57 per cent

LOW MOOR SURGERY, BD12 0TH – 57 per cent

GRANGE MEDICAL CENTRE, BD7 3AH – 57 per cent

HORTON BANK PRACTICE, BD7 4PL – 56 per cent

PICTON MEDICAL CENTRE, BD8 9DW – 55 per cent

CLECKHEATON GROUP PRACTICE, BD19 3RQ – 55 per cent

THE RIDGE MEDICAL PRACTICE, BD7 3JX – 54 per cent

PARKLANDS MEDICAL PRACTICE, BD6 2DD – 53 per cent

THE AVICENNA MEDICAL PRACTICE, BD3 8QH – 53 per cent

HOLLYNS HEALTH & WELLBEING - CLAYTON, BD14 6NF – 49 per cent

NEW OTLEY ROAD MEDICAL PRACTICE, BD3 0BS – 49 per cent

KENSINGTON PARTNERSHIP, BD8 9LB – 47 per cent

BOWLING HALL MED PRACTICE, BD4 7SS – 45 per cent

DR GILKAR, BD5 0NX – 41 per cent

BILTON MEDICAL CENTRE, BD8 8JT – 41 per cent

LING HOUSE MEDICAL CENTRE, BD21 2JH – 38 per cent

PRIMROSE SURGERY, BD3 0BS – 36 per cent

VALLEY VIEW SURGERY, BD2 4RA – 36 per cent

The T&A contacted three surgeries at the bottom of the customer satisfaction list in Bradford for a comment.

We were unable to get through both Primrose Surgery in Bradford and Ling House Surgery at Keighley. Valley View Surgery has yet to get back to the T&A. 

What's the view across West Yorkshire? 

Across West Yorkshire, the survey revealed 14.8 per cent of patients in the NHS West Yorkshire Integrated Care Board said they had a very poor or fairly poor overall experience with their GP service – down slightly from 14.9 per cent in 2022.

However, it was an increase from pre-pandemic levels when the 2019 report found 5.9 per cent were unhappy with their GP practice.

In 2023, 37.3 per cent of patients said they had a good overall experience, while 14 per cent of patients said their experience was neither good nor bad.

Other findings in 2023 include:

• 53 per cent said it was not easy to get through to someone at their GP practice on the phone.
• 34.8 per cent said it was not easy to use their GP's website to look for information or access services.
• 26.7 per cent were dissatisfied with appointment times.
• 18.4 per cent said their practice's receptionists were not helpful.

Dr James Thomas, Medical Director for NHS West Yorkshire Integrated Care Board, said: “General practices across West Yorkshire delivered 16,235,790 appointments in 2022/23. This is a 5.1 per cent increase compared to the previous year.

“Most people report a positive experience overall, with 71 per cent of people in the patient survey rating their experience as “Good”.

“We also know that 15 per cent rated their experience as “poor”, similar to the previous year and a step change deterioration from previous levels. This needs to improve, and we are committed to ensuring this is the case.

“Improving this position is a priority nationally, through the NHS England Primary Care Access Recovery Plan, and for us locally.

“We are actively working on a range of ways in which services will improve, for example, through continued investment in staff and technology, through empowering people to use the NHS App, implementing self-referral pathways, and expanding services offered by community pharmacies.

“We share good practice and run campaigns, such as ‘It’s a GP thing’ about the extensive offer of help available to people from their local practices.”

He added that the NHS West Yorkshire Integrated Care Board’s Joint Forward Plan recognises “the need to recruit and retain more GPs and practice nurses to expand the workforce to meet the growing need of the country’s rising population”.