MANNINGHAM Housing Association has retained its Customer Service Excellence national quality mark after a 12-month review.

The accreditation is awarded to organisations judged to have a “truly customer-focused culture” following a rigorous assessment process.

The independent assessor held discussions with MHA staff at all levels as well as with board representatives, customer panel members, suppliers and tenants.

He found that: “Manningham Housing Association is an exemplar of a diverse and inclusive organisation, with all associated with it committed to providing an excellent service for tenants and the community.”

Nadim Khaliq, MHA head of housing services said: “I am thrilled that we have again met the requirements of the scheme and continue to make positive progress as a truly community-based BAME housing association.

“There have been immense challenges for everyone at MHA over the past three years, beginning with the onset of the pandemic and continuing with the cost of living crisis.

“However, challenges bring opportunities and we have endeavoured to get even closer to the communities whose needs we seek to address whilst looking after each other internally as valued MHA team members.”

Founded in 1986, Manningham Housing Association manages more than 1,400 homes for over 6,000 residents in Bradford and Keighley.