A BRADFORD man hit out at his energy supplier over the length of time it has taken to sort out the smart meter at his flat.

Tahir Anwar moved from East Sussex into a Bradford flat last September but has had difficulty getting his energy meter sorted with Utility Warehouse so he could pay his bill.

Mr Anwar, who is on low income, contacted the T&A last week complaining about multiple frustrating phone calls to try and sort out the issue with Utility Warehouse.

He said last week: "I confirmed with a UW rep which is my meter on September 22, and yet they still have not provided me with a correct bill as they keep saying I'm on pre-paid."

Mr Anwar said he had been in touch with the company since September and as of mid-January there had been no resolution to the issue.

Mr Anwar's flat previously had a pre-payment meter but he wanted it changed so he could see the amount of energy being used.

He spoke of his frustration that Utility Warehouse could not identify which meter was his in the flats complex.

He said: "They were unable to identify my particular supply. I've had to take my own meter readings.

"I've not been turning the heating on because I don't know how much they're going to charge me.

"I've had to call several times. One person would speak to me and the next would say they have no notes on me. Another promised 'I'll call you' but then that didn't happen.

"I've been absolutely furious.

"I'm on a budget because I'm on low income. I've been scared they're going to hit me with a big bill.

"I've been trying to get this resolved since September. All I want is to pay my bill."

Utility Warehouse confirmed that the energy meter issues have now been resolved.

A spokesperson for Utility Warehouse said: "When the customer moved into this property, the previous tenant’s smart meter was in pre-payment mode and our system reflected this on the new tenant’s account.

"Once we established that the customer didn’t want to be in pre-payment mode, we moved them onto credit mode and their first bill was generated recently.

"We’re sorry for any inconvenience this caused and we can confirm that they are now on the correct tariff."

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