Evri has addressed unexplained parcel delays following scores of complaints from customers.

Frustrated shoppers from across the UK revealed weeks-long delays on Christmas and Black Friday orders.

After the Telegraph & Argus published a story about Evri on December 1, the paper was contacted by a succession of unhappy customers ahead of the busiest shopping season of the year.

It came after two weeks of delays to more than 300 parcels in the Denholme area.

In the latest statement, Evri issued a further apology to affected customers and suggested those with concerns should first contact their retailer.  

One resident in Silsden told of how her daughter was left upset after two deliveries with next-day delivery via Evri failed to arrive in time.

The mum said: “The tracking app for the parcels has not updated since Monday this week. The items were not cheap and for my daughter’s birthday that has now been and gone. I doubt we will be able to re-order the items as they were in the sale. She’s desperately upset.”

One shopper from West Lothian said: “I purchased coffee pods from Tassimo on November 15, Evri emailed me saying they had it November 18 and I’m still waiting.”

One customer said: “I have been waiting for a delivery which was ordered and paid for on November 7. So far my parcel has arrived at Evri but has been there since November 23 and all the tracking information says it is delayed and should be delivered within the next couple of days, but it is now two weeks.

“I cannot get through to an actual person to speak to and the automated system is telling me my tracking number does not exist! I am at my wits end and so frustrated.”

Another said: “I bought a pair of Nike trainers for my son from Sports Direct for school.

“Although I've only been waiting a week, I've had the same two messages from Evri they are at the depot and will be delivered the next working day. However these same two updates were a week apart.

“I've emailed Sports Direct who said they will look into it. Meanwhile my son keeps getting sent home from school because he doesn't have the right coloured footwear.”

A spokesperson for Evri said: “We are sorry that customers in some local areas are experiencing short delays in receiving their parcels.

“This is due to a number of factors including Black Friday volumes. Our local teams are working hard to address this and to deliver any delayed parcels over the next few days. We thank everyone for their patience and understanding.

“Evri is currently successfully delivering between 3-4 million parcels every single day. 

“Customers with delivery concerns need to contact their retailer or seller in the first instance as that is who their contract is with.”

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