A CARE home has been told to improve by the Care Quality Commission (CQC).

The health and social care watchdog visited Owlett Hall on Wakefield Road, Drighlington, on September 29 and October 11, 2022.

Inspectors said the visit was “prompted in part by notification of an incident following which a person using the service died”.

The care home supports people who require extra support with nursing or personal care needs including those with dementia. 

The home, rated as 'requires improvement' overall, was rated ‘inadequate’ for leadership and ‘requires improvement’ for safety, responsiveness and the inspection question, ‘is the service caring?’.

The care home received a ‘good’ rating for effective service.  

The CQC’s report said: “The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found the provider remained in breach of regulations.

“During this inspection, we continued to identify some of the same issues found at the previous inspections, and we found new concerns in relation to safety of people.

“We have identified breaches in relation to safe care and treatment and good governance at this inspection.

“There were environmental risks that had not been identified or addressed before our inspection. For example, cleaning products and razors were accessible to people who lived with dementia and walked independently in the home.

“Information about incidents was not always being recorded or used to manage known risks and take action to prevent reoccurrence.

"There had been incidents of people going into other people's bedrooms which had resulted in serious injuries and belongings going missing. This was mentioned by people, relatives and staff but was not recorded in the accidents and incidents log.

“People's privacy had not always been considered. We observed staff did not always knock on people's doors before entering their bedrooms.

“Relatives shared mixed views about staff respecting people's dignity and their belongings. One relative told us how staff had not been proactive in supporting a person who had been incontinence and another relative said, ‘Stuff goes missing, they [staff] have lost [person's] glasses, teeth and they are not bothered’.”

The report added: “In our previous five inspections, the service was rated either inadequate or requires improvement and found to be in breach of regulations. At this inspection, the provider continued to be in breach of regulations.”

Inspectors praised the team's work on nutrition, hydration and weight checks with residents.

The Telegraph & Argus approached the care home for comment, but did not receive a response by the time of going to press. 

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