A SPECIAL relatives’ phone line that was set up during the pandemic so that families could check on their loved ones while they are in hospital is set to stay.

Bradford Teaching Hospitals set up the service at the start of the pandemic and is staffed by five qualified nurses who can access patients’ medical records to give accurate information to family members in a calm environment.

Assistant Chief Nurse, Karen Bentley said: "The helpline has proved so successful and reassuring for families that the Trust has expanded its hours and it now covers all wards.

"We are keen to remind and encourage relatives to use this number if they are worried about a loved one as when wards are busy, the team can provide up-to-date information and instant communication.

"This dedicated helpline also means our ward staff are freed up to continue to care for patients without getting interrupted to answer telephone calls."

The service initially began in April 2020 when visiting arrangements were temporarily suspended and has continued throughout the past two years.

The relatives’ phone number is 01274 272747 and the patient’s named, next-of-kin can receive basic patient details if they want a daily update on their condition.

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