A CARE home inspector had to help a resident go to the toilet after they waited 30 minutes for a member of staff, a report said.

Inspectors from the Care Quality Commission (CQC) visited Regency Court in Thwaites, Keighley, on three dates in October and November this year. 

It came after they received specific concerns about the home.

They gave Regency Court the lowest rating of inadequate for three of the four key questions and the home overall, departing from the last full inspection in 2019 when it was rated good in all areas. 

A report from the latest inspection said the environment was not always "safe or well maintained" and concerns were also reported to the fire authority. 

Accidents and incidents were not always reported, investigated or dealt with appropriately, the CQC said.

The report said some parts of the building were not clean and Government guidance on admissions to the home was not followed.

"Covid-19 tests and checks were not carried out when a person was unable to self-isolate on admission," said inspectors. 

They also raised concern over recruitment after three staff files were reviewed and none had a current disclosure and barring certificate. 

Inspectors said there were not enough "suitably qualified, competent and experienced staff deployed at all times to meet people's needs". 

They found some people's experiences of staff varied. While some were "patient, kind and gentle", others were "abrupt, did not respond to people's needs and lacked warmth and empathy". 

The report said: "One person asked staff to take them to the toilet. The staff member started to help the person then broke off to do something else. 

"After 30 minutes of waiting the person managed to get up and go the toilet themselves with assistance from the inspector."

Concerns were raised about people's privacy and dignity, some people looked unkempt and residents were not being offered, or receiving, regular baths and showers. One person had dirty fingernails and greasy hair.

Inspectors said "significant shortfalls" were found, but a new manager was in post and "keen to make improvements".

A spokesman for the provider, ADA Care Limited, acknowledged it had had been a "difficult time" in terms of staffing through Covid and a turnover of manager had led to "standards slipping" at the time.

He said a new manager is making "significant improvements" and added: "We are working closely with Bradford Council and CQC to improve things, which they already are."