“SIGNIFICANT” improvements have been made at a Bradford care home previously rated ‘inadequate’ and plunged into special measures. 

Greystones Nursing Home, on Parsons Road, Heaton, is now ‘good’ overall and in all categories. 

It marks a huge contrast to a report published by the Care Quality Commission (CQC) in December last year, where a multitude of concerns were raised about the home. 

But, on an inspection across four dates in June this year, the watchdog found major improvements had been made.

The latest report said: “Significant improvements had been made since the last inspection, all regulatory breaches had been met and the service was well run and organised with strong and effective leadership.

“The provider and registered manager worked together in promoting an open and inclusive culture which focussed on making life as good as possible for the people using the service.

“People looked happier, they were relaxed and engaging with staff and were comfortable in the environment.”

Management was said to “drive improvement” with one staff member saying: “The service continues to improve and there is more to come.”

“People received person-centred care,” said the report. 

“Staff understood how to manage any risks to people and knew the processes to follow to manage any allegations of abuse. Care records detailed information about people’s needs and preferences. People’s health care and nutritional needs were well managed and they received their medicines when they needed them.

“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

“There were enough staff to meet people’s needs. Recruitment processes ensured staff were suitable to work in the care service. Staff were trained and said they felt well supported in their roles. They had the required skills to meet people’s needs.”

In a statement to the Telegraph & Argus, the home said “it was very clear things really needed to change” following the last inspection and the newly-appointed manager Lisa Noble had used “tried and tested methods” to improve the CQC rating.

The home said the team had “embraced change and a modern approach to caring, worked extremely hard and adapted  their new approach to working in the care sector very quickly”. 

New care monitoring and home management systems were introduced, as well two-way radio communications with a text to speech system,which inform staff that someone needs assistance.

The statement added: “All these were big changes to the home and the staff had a lot to take on board in a short space of time.

"Our staff now have more time to provide exceptional compassionate care in a safe and friendly environment.

"The people we care for are able to relax, socialise and live as independently as possible whilst receiving the very best person-centred care this is evident in our latest CQC report and we are all proud at what we have achieved at Greystones especially in the environment we are having to work in today.”