I LOVE the story about a man who pitted a horse against the internet. His broadband speeds were so slow that as well as trying to send some photographs to a customer online, he also sent a package containing the pictures by a man on horseback. The horse won, delivering the package to the destination, in rural Germany, almost three hours more quickly.

It just shows, the internet is not the be all and end all. Sometimes old fashioned methods win hands down. Like speaking to a real human being when you have a problem with your utility bill or car insurance…