A SHIPLEY man ordered an iPad mini - but received a lighting system instead.

Dave Belmont, 60, ordered the iPad for around £400 from Currys for his wife to use during the lockdown, but this Philips shape light was delivered instead.

After the initial disappointment of receiving the incorrect item, he then faced a challenge when trying to get the item he had paid for. 

Mr Belmont said he was cut off four times from the customer service department - including one time when he waited for more than an hour to speak to someone.

Then on a fifth attempt, he waited for one hour and 15 minutes to be told the matter would be resolved and he would be called back at a specific time.

The call never came, he said. 

But, the story has a happy ending - the matter has been investigated and Mr Belmont said Currys has been in touch to resolve the issue. 

A Currys PC World spokesperson said: “Due to the high level of demand for vital technology which keeps customers connected to loved ones, their families fed, clean and entertained, and helps them work from home and home-school children, we are experiencing some delays in our response times and occasionally in the delivery of certain items.

“Through retraining more than 340 of our store colleagues to support our customer service teams who are working from home, we are answering more customers every day. We are also working hard with our suppliers and in our distribution centres to make sure every order is fulfilled and delivered as promised.

“For the vast majority of our customers we are delivering as promised and we have received many messages of thanks. Our colleagues are committed to helping all our customers get the technology they need safely so we are truly sorry for any inconvenience caused.”