MCCARTHY and Stone’s Bradford team has achieved a Five Star customer satisfaction rating for a record 14th consecutive year, in an independent survey announced by the Home Builders Federation (HBF).

The Five Star customer satisfaction rating is the highest accolade a new homes developer can achieve.

McCarthy and Stone - the UK’s leading developer and manager of retirement communities – is the only housebuilder of any size or type to achieve this award for this number of consecutive years, which is every year the survey has been run.

Five Stars are awarded when more than nine out of ten customers would recommend a company to a friend. It is a yearly survey carried out by the HBF, totalling more than 1,330 purchasers of McCarthy & Stone’s homes in 2018.

McCarthy and Stone achieved a combined customer satisfaction score of 92.5%. Devonshire Grange in Roundhay and Sovereign Court in Stamford Bridge are among the developments in West Yorkshire which received a 100 per cent customer satisfaction score from homeowners.

Liz Green, Regional Sales and Marketing Director for McCarthy and Stone North East, said: “Five-star service is an integral part of our culture and we are continually striving to improve, with an absolute commitment to delivering the very best products and services for our customers. We are therefore delighted to receive this Five Star award from the HBF for an unprecedented 14th year in a row.

“Our long-term vision is to continue developing retirement communities that enrich the quality of life of our customers and their families, while also creating even deeper and longer relationships with all those who choose to downsize to a McCarthy and Stone development."