YORKSHIRE Water offers the best customer service of any utility company in the UK, according to the latest report by the Institute of Customer Service (ICS).
The Institute’s UK Customer Satisfaction Index places Yorkshire Water ahead of 16 other major water and energy companies for its commitment to high levels of customer service.
The company has risen from fifth place among utility companies to top of the table.
Yorkshire Water chief executive officer (CEO) Richard Flint said: “The latest report from the Institute of Customer Service is fantastic recognition of all the hard work we’ve put into offering our customers the best experience possible.
“Nonetheless, we’re committed to improving our customer service even further. We’ll continue to find the things we can improve on to offer our five million domestic and business customers an even better service.”
The ICS’ Customer Satisfaction Index gives each company a customer service score based on surveys of more than 10,000 customers across the country.
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