A pensioner had her new dentures fitted in a car park because a dentist's car was blocking disabled access to the surgery.

Eighty-one-year-old Agnes Brown, of Bierley, Bradford, said she was aghast when the car could not be moved, meaning she could not get past on her electric scooter to get up a ramp and in through a back door at Wakefield Road Dental Surgery.

Mrs Brown, who lives at Bierley House Avenue and was desperate to replace her old pair of false teeth, which had been repaired with superglue, said she was disgusted with how she was treated.

The pensioner, who has just got over a mugging and has had one leg amputated and has the use of only one arm, had travelled one-and-half miles from her home to the surgery on her electric scooter for her appointment.

She said: "The dentist I spoke to about the car was more worried about the car being scratched than getting me into the surgery so he came and fitted them outside.

"He told me to come back if they didn't feel right after a week. They don't feel right, they hurt and they're in the bottom of my bag somewhere. I'm still using my old ones that I've had for years and have been stuck together with super glue.

"I really felt humiliated, I don't feel I can go back. I've had a terrible few years. I had to get my leg taken off because of blocked arteries, I lost the use of my left arm when I got knocked off my scooter by a van and I was mugged at home. Now all this."

A spokesman for Wakefield Road Dental Surgery said: "Getting new dentures is done in four stages. On every other occasion than the last we managed to get Mrs Brown into the surgery. The car that she could not get passed did not belong to the dentist who was treating her. The reason why the car could not be moved was because its owner was another dentist in the middle of a surgical procedure, a tooth extraction, and he could not leave his patient."

She added: "Mrs Brown was asked if she wanted another appointment for another time or to have the dentures then and there. She chose to have the dentures. We do not consider that as a dental procedure. Mrs Brown was told to come back if they were not right. We have not heard from her since."

Despite Mrs Brown's daughter Jean Atkinson claiming she had rung the surgery personally to complain and had not had an answer, the surgery's spokesman said: "We have no record on our cards or computers of anyone calling so we can't comment on that."

Mrs Atkinson, who lives in Lanzarote, said: "The car should not have been left blocking a disabled access way into the surgery anyway. My mum should never have been treated that way. I was devastated when she told me what had happened. We should get an apology."

e-mail: kathie.griffiths@bradford.newsquest.co.uk