REMAINING calm under pressure and being a focussed leader are just two of the reasons Claire Stone, Accent Housing’s executive director of customer excellence was named Business Woman of the Year at this year’s awards.

Since 1966, the social housing company has provided homes and services for a diverse range of customers.

From those in acute housing need, to those taking their first step onto the housing ladder, and from those just wanting a solid base to bring up their family, to those needing homes and services that support them to age well and live independently for longer.

The company’s head office is in Baildon and employs 500 people nationally.

Around 200 are at the Baildon office, in Otley Road.

Claire’s recently established post t is responsible for all aspects of the customer journey with Accent, and all Accent properties and services.

As Accent launches a new corporate strategy, vision and mission, she is now responsible for both customers and assets which were, until recently, divided between two executive directors.

Accent manages over 20,500 properties, which are home to over 40,000 residents.

Her nominator wrote: “Despite this responsibility, Claire she has never forgotten her roots and has an open door approach to leadership.

She is always prepared to spend time with colleagues, whether seeking advice or support. She always provides reflective, impartial and practical advice. Colleagues thrive under Claire’s mentoring.

“Claire is highly regarded amongst her colleagues, at all levels within Accent, for both her personable approach and her unwavering commitment to delivering excellent customer service.

“Accent is very fortunate to have Claire as a member of the team.”

Claire said after receiving her award that it was for the company, more than herself. “I have never lost my love for the city or looking after people.”