Yorkshire is home to some of the highest levels of customer satisfaction in the UK, but consumers are still far from happy with the service they get. This is the message from Bradford-based customer service expert Mark Bradley after a survey into consumer
A war veteran who took part in the infamous Operation Market Garden offensive has been honoured by the Queen for his work with the Arnhem Veteran's Club. Austin Brearton, 83, was recognised with an MBE in the Birthday Honours last year for 20 years of
An army of workers could become the eyes and ears of the police by turning in neighbourhood nuisances who plague people's lives. Street cleaners, binmen, milkmen, postmen, housing managers, neighbourhood wardens and others are all being urged to join
SIR Further to the reply to my letter by Mr Ian Bairstow, Bradford Council's head of waste and street scene, (T&A, April 27) can I add the following comments. While Bradford Council has now made arrangements to provide permits for what they think are
SIR After reading that the Council's Tory group has a new leader (T&A, May 9) I became puzzled by the Labour leader's comments. He is quoted as saying: "There is a possibility that a coalition of losers could end up running the Council." As Labour
SIR I admire Jenny Sampson in many ways, but how can a working class girl from a Council estate, like myself, attack the Labour party so vehemently? I would be letting my parents and my grandparents down to even think such a thing. Firstly, like thousands
SIR After the local elections I saw an interview on the television news with Queensbury's new BNP councillor who appears to be his outfit's "spiritual" leader in Bradford. I found it to be rather telling. When asked if he'd allow an Asian man to join
SIR Re Mike Priestley's excellent contribution in North of Watford (T&A, May 13) in his comments on the Brown takeover, he did not mention that Brown and the party cannot rely on the word of Blair, who is known to break promises. There is even a suggestion
SIR None of the three proposals for the former Odeon site include retaining and restoring the building to its former glory. If BCR's idea of retaining the Odeon means rebuilding just the Towers (Casa Mela design) they must think all the campaigners
There is a lot of sense to the Audit Commission's recommendation, after looking at how safe or otherwise people feel in their own neighbourhoods (including Eccleshill and Tong), that local authority "frontline workers" such as neighbourhood wardens and
Julian Rhodes believes his power-sharing deal with Peter Etherington can signal an end to City's darkest days. Rhodes admitted both men had suffered "cold feet" as the talks have gone on but an agreement was close. And he hopes it will herald a new
A fine all-round display from Jack Dent finally saw Rawdon kick-start their season and climb out of the bottom two in Division A. But even an accurate, five-wicket spell of bowling from the Australian couldn't overcome the resistance of Burley's Nick
Defending champions Brighouse suffered another setback as they slumped 25-5 against Britannia in the Naylor League. Brighouse had drawn their opening two matches and this latest reversal leaves them with plenty of ground to make up. They found it tough
The message from university and college staff across Bradford today, as Adult Learners' Week approaches, is that it's never too late to learn. The week from Saturday, May 20, to Friday, May 26 is a national event held to celebrate adult involvement
Safety fears have been raised at a derelict factory complex which is proving a magnet for anti-social behaviour. Residents and councillors are calling for action at the vacant 4.5 acre industrial site which has been extensively vandalised, used by drug-takers
Breast is best was the message at a rally held in Bradford yesterday. The event held during National Breastfeeding Aware-ness Week was to promote breastfeeding in public places, support feeding mums and make more information available. It was organised
SIR Sunbridge Road Mission holds a "Punk/Rock Worship event" (T&A, May 4), I know that Sunbridge Road has always been a church of lively Christian witness. I am old enough to have listened to preaching by Fred Mitchell, one-time Darley Street chemist
SIR May I inform Malcolm Wood (T&A, May 10) that I have been saying the same on the few issues the BNP talks about long before they were an embryo? Just because Mr Cameron adopts a "Vote Blue Go Green" slogan does not mean that I do! I think 99.9 per
SIR I am writing with regard to the article headed "Staff's attitude sparks concern" (T&A, May 5). I would like the opportunity to provide some context for your readers. Like every hospital up and down the land, we want to ensure we are doing the best
Injured powerhouse Marcus Bai remains positive despite being told he could miss three months of action. The 34-year-old Bulls winger, who plans to retire at the end of the season, damaged medial ligaments in his right knee at Harlequins on Saturday.
Our columnist this week is a 15-year-old pupil at Pudsey Grangefield School, Kim Farrar. Bullying is one of the biggest problems around and thousands of teenagers have to face it everyday. No-one should have to live their lives feeling unsafe and under
Depending on your point of view, the old Odeon cinema in the centre of Bradford is either a fading reminder of Bradford's grand past which should be preserved and restored, or a dilapidated, tumble-down eyesore which should be replaced by something new
Finding a job is a hard task for anyone. . . ploughing through 'situations vacant' columns, being rejected time after time, and worrying how you will come across on the few occasions that you do get an interview. For those people with physical or mental
With citizenship classes for new arrivals to the country and plans to teach compulsory classes on British culture and tradition in schools, the idea of cultural identity is a much-debated talking point. Here JAVED BASHIR, honorary visiting fellow at the
In 1962, Hong Kong put up a barbed wire fence to bar illegal Chinese immigrants. In 1966, transport Minister Barbara Castle said the 70mph speed limit would continue until 1967. In 1976, Ten people died and another 56 were injured after one of the most
Last-minute changes of plan can sometimes lead to walks which bring surprises, some of them pleasant, others alarming. That happened to us in the last week in March during a waterlogged break in southern Lakeland. We had set off from Ambleside on a
Visual images are something Ramjit Singh can relate to outside his silent world. Through an interpreter, the 33-year-old recalls how his fascination with photography led to his career as a cameraman and assistant producer/director with Visual Motions
A massive shake-up in the way community healthcare services in Brad-ford are managed has been approved by the Department of Health. From October 1, the four primary care trusts serving Bradford and Airedale North, South and West, City and Airedale
A double gamble by Yorkshire failed to pay off on a rain-hit first day of the Roses match at Headingley yesterday when Lancashire closed on a healthy 228 for three off 53 overs with Mal Loye unbeaten on 113 and Stuart Law on 59. Firstly, Yorkshire dropped
Police chiefs are deciding if extra officers will be needed to cope with potential flash-points across Bradford during the World Cup. While England's group games are not against traditionally hostile rivals, officers are aware that tensions could rise
Magistrates have ordered the destruction of a dog that left a nine-year-old girl scarred for life in an unprovoked attack. The victim described how she was now terrified of dogs after she was bitten by Diane Mahoney's Alsatian-Japanese Akita crossbreed
The case of a community worker who was suing West Yorkshire Police, claiming racial discrimination, was settled yesterday. Mohammed Amran was suing the force alleging racial discrimination and assault after he was mistakenly arrested. But the two parties
Detailed plans to redevelop Bradford in line with architect Will Alsop's visionary masterplan have met with a mixed reaction. Two of the four Neighbourhood Development Frameworks for city centre areas known as the Markets and the Channel were put out
Detailed plans to redevelop Bradford in line with architect Will Alsop's visionary masterplan have met with a mixed reaction. Two of the four Neighbourhood Development Frameworks for city centre areas known as the Markets and the Channel were put out
