Opinion RSS Feed


In the balance

By Doug Akroyd »

It was time for what we tend to call "a light spend" in biking circles, after the chain kept slipping wildly, and a tyre was left decidedly flat after a hole appeared in its wall and punctured the inner tube.

I took the opportunity to garner a few more items while I was in the bike shop… lubricants, cleaning fluids, new summer gloves and the like… and expected a reasonable tot-up of prices.

But as the sales assistant totalled the items up on his computer screen, I was momentarily left wondering when he raised his eyebrows and almost took a deep intake of breath as if to say: "Blimey, that’s a big amount"!

Fortunately, it was roughly in line with what I had been expecting, and actually felt quite relieved when he told me the total.

I couldn’t decide whether it was good sales technique… pulling someone back from the brink of a heart attack… or not.

On balance, I think I would have preferred to hear it straight!


Comments are closed on this article.