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Holiday-makers count the cost after Gain Travel firm goes into liquidation
Some customers at Gain Travel have paid for their holidays again after the firm went into liquidation.
Holidaymakers say they have been told it is “highly unlikely” they will get their money back for any trips booked with the Wibsey travel company, which ceased trading on Friday, blaming “trading conditions”.
However, Veronica Bastow, 56, who had paid almost £700 for a four-day break to Torbay with the Fair Road firm, said she has struck a deal with the hotel she, her husband and friend were due to stay in which means it can still go ahead.
The Telegraph & Argus reported on Friday how Denise Foskett, manager of The Seabury Hotel, had urged anyone who was due to stay at her 23-room hotel to get in touch to see if any alternative arrangements could be made after she was left with a “huge hole” in her bookings.
Mrs Bastow, of Wibsey, who was made redundant eight months ago, said she had been looking forward to the trip after battling back to health after developing a blood clot.
“It’s not great paying out more money, but the hotel has been wonderful. We’ve also managed to get a special offer with the National Express so we can travel down,” she said.
“We haven’t heard anything from Gain Travel or the insolvency firm so far so we don’t know what’s happening, but it looks like the money my husband had saved from his wage for this holiday has just been washed down the drain.”
Another customer, who did not want to be named, said she believed her trip to Jersey would still go ahead because Gain Travel was not running the trip, but acting as an agent.
She said: “I’ve spoken to the hotel in Jersey who say everything is still ok, but they don’t have contact details for the customers to let them know their holidays are still going ahead. I’d advise people to check.”
Accountancy firm Rushtons in Shipley, which has placed Gain Travel into liquidation, said a letter would be sent to customers and creditors soon.
Simon Robinson, of Rushtons, said they were not yet able to place a figure on its level of debt or say if customers would get their money back.