A HOME care company which was set up by two former council employees has been put into special measures.

A report by Care Quality Commission inspectors rated 06 Care Limited, based in Aireside House, Royd Ings Avenue, Keighley, as “inadequate”.

It found 06 Care Limited inadequate in areas of safety and leadership, and requiring improvement in effectiveness and whether the service was responsive.

The inspectors rated it “good” as a caring service.

Inspectors said they made announced site visits to people using the service on October 9 and 16 last year.

The service had previously been inspected in April 2016 and was found at that time to “require improvement”.

The company, originally based at the Aire Valley business centre in Keighley, was set up in 2011 by former council workers Amanda Hollings and Joanne Tempest, after they were made redundant.

The CQC report states the service cares for 61 adults and children in their own homes around the district.

Ms Hollings was listed as the registered manager.

The report said: “Medication was not properly managed or safely administered as the provider did not demonstrate an awareness of the NICE Guidelines for domiciliary care agencies.

“Staff were trained but this was not always followed up with timely competency checks.”

In relation to home visits the report said “staff had unrealistic schedules to follow and call times were frequently cut short”.

“This inspection found breaches of the Health and Social Care Act 2008 associated regulations relating to the need for consent, safe care and treatment, good governance and staffing.

“Although the registered manager and directors were present in the service and understood their roles, their auditing system did not identify the issues we found with staffing and medication.

“Staff did not receive any formal support through meetings which meant information was not shared in a timely manner.

“Most people said they felt safe in staff care and staff were spoken of highly and regarded as caring, kind and compassionate. People said their privacy was respected and their dignity promoted.”

However, the relative of a 94-year-old woman who used to be under the company’s care said it took numerous complaints to find her a different provider.

“My gran had the misfortune of being allocated them [06 Care Limited] by Bradford Council and only after numerous complaints to Bradford Council and the CQC did she get another care firm.”

A director of the company said: “Although disappointed with the outcome of our recent inspection, 06 Care are co-operating fully with the CQC to make the necessary improvements required.”

The CQC said it would reinspect the service within six months.