New NHS body hears Bradford Royal Infirmary patients’ views (From Bradford Telegraph and Argus)

New NHS body hears Bradford Royal Infirmary patients’ views

9:00am Wednesday 10th October 2012 in News

A new NHS commissioning body yesterday heard two stories of NHS care to help members gain an insight into issues affecting patients in the district.

At the second meeting of the Bradford District’s Clinical Commissioning Group (CCG) two Bradford residents spoke about the hospital care received by their relatives in Bradford Royal Infirmary.

The meeting heard from one woman whose most recent experience of the NHS was when her mum suffered a stroke.

The Bradford resident, said during her mother’s 12-day stay in hospital she never had the opportunity to talk to a doctor, the ward was short staffed and badly run and she was concerned there was a lack of understanding about the care her mum needed.

The second patient experience came from a woman whose father passed away in hospital. She felt the family had been supported well and the staff had made a sad experience a positive one.

The CCG is a group of GP practices who, from April 2013, will be responsible for planning, designing and buying health services for 330,115 patients in the district.

The case study approach will be a feature of every Bradford District’s CCG meeting to enable it to commission high-quality care for all patients.