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4:19pm Wednesday 2nd July 2008
A mother who is registered blind says she is in shock after being spat at and verbally abused in a city centre coffee shop.
Angela Perrow, who is learning to use a guide dog, said she suffered a sickening verbal attack from a customer at Costa Coffee, in Kirkgate, Bradford.
Mrs Perrow said the man spat at her and the guide dog after telling her she was “not even blind” and should “take her mutt out of the coffee shop”.
Costa Coffee have subsequently barred the customer from the shop and West Yorkshire Police were studying CCTV footage from the area in an attempt to identify the person responsible.
Mrs Perrow, 32, was registered blind about a year ago after being diagnosed with the genetic condition Usher syndrome, which leads to progressive vision loss due to a degeneration of the retina.
In the knowledge that her sight will get worse, the mother-of-three had been having lessons on how to instruct her guide dog and had travelled to Bradford for a lesson with Janet Champion, from the Guide Dogs for the Blind Association.
Mrs Perrow, of Harehill Road, Thackley, said: “Janet and I went into Costa Coffee and stayed there for an hour, then Janet went to leave. As soon as she went, this guy started hurling abuse at me, shouting ‘you are not even blind’ and ‘get that mutt out of here’.
“I tried to ignore him but he shouted ‘are you deaf as well? Can’t you hear me? I have told you and that mutt to get out’.
“Then he got up and spat at the dog and at me. It didn’t land on me but it landed on the dog. He was really, really loud and intimidating.
“There were people around, but nobody helped me – that’s what really hurt. I rang Janet and she came back, but he just threw a load of abuse at her too.
“I have gone into shock after what happened.”
Mrs Perrow, who is partially sighted, said: “My point is that people out there have got to understand that you can have some vision and still be registered blind.”
She added that coffee shop staff should have reacted more quickly to tackle the problem.
A Costa Coffee spokesman said: “We take the safety of all our customers extremely seriously and would like to apologise for the distressing experience that the customer in question encountered in our store recently.
“The member of staff on duty at the time followed strict company procedure and did everything possible to assist the situation at the time.
“The Costa regular, who has never before caused a problem in the three years that he has frequented the store, was promptly asked to leave and will be denied access in the future as a result.”
Peter Bruce, of the Guide Dogs for the Blind Association in Bradford, said: “Unfortunately, this kind of thing does still happen, although it’s better now than it used to be.
“I have had a guide dog since 1975 and have had one or two run-ins. You get the odd person who says ‘what do you need that dog for?’ “I am totally blind, but like most blind people, I have a sense of where my knife and fork are, but you get people asking ‘how did you know where they were to pick them up?’ “Most of the public are very understanding but, like in any walk of life, you get the plonkers.
“You tend to find that a lot of members of the public don’t agree with it when they hear it, but don’t want to get involved for fear that the situation could turn nasty.
“It’s sad that this has happened to this lady so early on. She has enough to worry about getting used to the dog without that sort of thing happening.”
A West Yorkshire Police spokesman said: “The woman has been interviewed and her account taken. Inquiries are ongoing to try to find the person responsible. We are looking at CCTV.”
The incident happened just after noon last Thursday.
patty, Queensbury says...
4:44pm Wed 2 Jul 08
born n bred, bradford says...
5:14pm Wed 2 Jul 08
PWWof Idle, Bradford says...
5:57pm Wed 2 Jul 08
PWWof Idle, Bradford says...
5:59pm Wed 2 Jul 08
bobbybantam, Bradford says...
6:18pm Wed 2 Jul 08
VoiceOfBradford, Bradford says...
7:38pm Wed 2 Jul 08
Mr Sensible, Bingley says...
7:40pm Wed 2 Jul 08
Brimacombe, Thackley says...
8:22pm Wed 2 Jul 08
Smudge, KEIGHLEY says...
8:45pm Wed 2 Jul 08
MM, Bradford says...
9:13pm Wed 2 Jul 08
Victor Clayton, Clayton says...
11:06pm Wed 2 Jul 08
Mr Sensible wrote:Mr Sensibly,
Seems as though the staff at Costa Coffee were useless. Suggest people show their digust by using other establishments.
Bernie Badwad, City says...
8:17am Thu 3 Jul 08
Realistic, Bradford says...
9:07am Thu 3 Jul 08
Realistic, Bradford says...
9:41am Thu 3 Jul 08
PWWof Idle wrote:Please can we remember that however abusive this man was he is still a person, and has clearly been let down somewhere along the line.
Typical of a cowardly SCUM to attack a BLIND Defenceless person ;as a previous correspondent has said , this Cretin should be put to sleep PERMANENTLY , as "its " a waste of space !!!!!
Realistic, Bradford says...
9:44am Thu 3 Jul 08
PWWof Idle wrote:Please can we remember that however abusive this man was he is still a person, and has clearly been let down somewhere along the line.
The VERMIN who cowardly abused this blind person should be put out of "ITS" miserable life permanently !!
joanne , bradford says...
10:18am Thu 3 Jul 08
jlb5, Bradford says...
10:49am Thu 3 Jul 08
albion, west riding says...
11:44am Thu 3 Jul 08
jlb5 wrote:Never mind her personal circumstances or his, people should not be threatened or abused in this manner at all, if that means he needs to be locked away for the good of the rest of society then so be it, her condition is degenerative and she is undergoing preparation for its later stages, that is not only going to help her, but everyone else, if she can maintain some form of independence. She does not need such setbacks at this time, i am sure she has enough to cope with.
This man is mentally ill he's well known in Bradford, in fact he just walked past our window as I'm writing this from the shop I work in... I doubt that's his fault. He needs help and should be sectioned instead of left free to roam the city. That is the real issue here.
While it's unpleasant for anybody to be spat at I think the sensationalist way this story has been written by the T&A is ridiculous. "Blind woman spat at..."
Her own friend says she can drive! If her sight is good enough to safely drive a car then she's not really blind is she! So what the man said was true! No need to spit tho!
Duke of Odsal, Odsal says...
12:57pm Thu 3 Jul 08
Realistic, Bradford says...
1:03pm Thu 3 Jul 08
Duke of Odsal wrote:I don't think the level of disability is irrelevant, I think it is misleading to say someone is blind when they are not. However, as far as the abuser is concerned he was attacking someone who could potentially have been completely blind and therefore in an even more vulnerable position than Mrs Perrow found herself in!
The disability or otherwise of each party is to a large extent irrelevant. Are we suggesting that it is ok to spit at someone who isnt blind? This sort of anti-social behaviour is unacceptable and needs dealing with. I am dismayed that staff and customers didnt act more quickly to deal with the situation though. If the person is a regular surely the staff should have felt able to tackle the person about his attitude.
Mr Sensible, Bingley says...
1:44pm Thu 3 Jul 08
DonHutchinsAfro, bradford says...
2:04pm Thu 3 Jul 08
Mr Sensible wrote:So you are now spouting you irrelevant bile filled rubbish on other areas of the T&A. The fellow who did commit the offence is in very bad shape mentally and physically, and has been let down by what is supposed to be a caring society. I am certain that his state of health at present is far worse than the lady who was spat at, if someone is able to drive they really do not need a dog to help them walk, unless she is preparing for the latter stages of the condition, in which case the practise sessions do not need to be taken in a town centre where this sort of problem may be encountered. Maybe we all need to open our eyes and look at the bigger problem which is a failing health service with less and less capabilities to care for people with mental health issues, this chap should not be care in the community he should be in an institution with supervision outside the grounds, as should many of the poor folk wandering around Britain, no hope, no help and no chance.
When guilty one always tries to put the blame on other people. Victor Clayton, Clayton I assume was in the area at the time and either did nothing and feels guilty or in fact committed the offence.
jlb5, Bradford says...
2:11pm Thu 3 Jul 08
Duke of Odsal, Odsal says...
2:42pm Thu 3 Jul 08
Realistic wrote:of course the fact that the lady is or isnt disabled is irrelevant. This mans behaviour was not acceptable, and whether or not he has mental problems doesnt change that. It may be more understandable that he reacted in that way because of his disability, but all of us have a right to go about our business without being subjected to verbal or physical attack. I am not apportioning blame here - it is probably fair to say that the system is failing when people who can become aggressive are able to do so towards total innoccents. OK, this lady may have been stretching the rules somewhat by taking a guide dog into a food area when in fact she probably didnt need the dog, but that is a matter for the establishemnt, and if a customer was concerned they should have voiced that to the manager. I do have sympathy for what appears to be a very troubled person, but that doesnt mean I think his behaviour is acceptable.
Duke of Odsal wrote:The disability or otherwise of each party is to a large extent irrelevant. Are we suggesting that it is ok to spit at someone who isnt blind? This sort of anti-social behaviour is unacceptable and needs dealing with. I am dismayed that staff and customers didnt act more quickly to deal with the situation though. If the person is a regular surely the staff should have felt able to tackle the person about his attitude.I don't think the level of disability is irrelevant, I think it is misleading to say someone is blind when they are not. However, as far as the abuser is concerned he was attacking someone who could potentially have been completely blind and therefore in an even more vulnerable position than Mrs Perrow found herself in!I think we should have equal amounts of sympathy with both of them really, this guy clearly needs help and has been let down.
albion, west riding says...
2:50pm Thu 3 Jul 08
jlb5 wrote:How do you know these things?
We need to view the man in question as a victim too. What he did was wrong but his mental state stops him from thinking it is wrong. Although the article doesn't say who he was, there are enough people here who have a good idea who he is and they will all testify that he's ill too.
My sympathy goes to the woman, but the guy is not a monster...
jlb5, Bradford says...
4:12pm Thu 3 Jul 08
albion wrote:Because the circumstances suggest it was a man who is known to some. He's older, has grey hair, walks around town talking to himself and sometimes shouting out. Anybody who works in town in the kirkgate area will probably have seen him before...
jlb5 wrote:
We need to view the man in question as a victim too. What he did was wrong but his mental state stops him from thinking it is wrong. Although the article doesn't say who he was, there are enough people here who have a good idea who he is and they will all testify that he's ill too.
My sympathy goes to the woman, but the guy is not a monster...How do you know these things?
honest, bradford says...
4:29pm Thu 3 Jul 08
Realistic wrote:I wonder, if you could swap places with Mrs Perrow and try to enjoy what short term life with sight she might have, would you?
This is a horrible incident and this man should clearly be dealt with in the appropriate manner - spitting is disgusting and can cause harm due to diseases.Having known Mr and Mrs Perrow for some time I am SURE they will take it through the appropriate channels and will ensure that SOMEBODY pays for this.I know Mrs Perrow can still drive and can still go out regularly in the car without her dog or her husband who is her full time carer,and also still enjoys nights out with friends and holidays without the dog or carer, but this does not mean she should not receive our sympathy, and people should not judge her for this as I am sure her cause is still genuine.
albion, west riding says...
4:31pm Thu 3 Jul 08
jlb5 wrote:I meant, how do you know the guy is not a monster? and how do you know that his mental state stops him from thinking it was wrong? he doesnt go into Costa anymore, they have barred him.
albion wrote:
jlb5 wrote:
We need to view the man in question as a victim too. What he did was wrong but his mental state stops him from thinking it is wrong. Although the article doesn't say who he was, there are enough people here who have a good idea who he is and they will all testify that he's ill too.
My sympathy goes to the woman, but the guy is not a monster...How do you know these things?Because the circumstances suggest it was a man who is known to some. He's older, has grey hair, walks around town talking to himself and sometimes shouting out. Anybody who works in town in the kirkgate area will probably have seen him before...
He goes into Costa Coffee on a regular basis and he is known to staff
Brimacombe, Thackley says...
8:12pm Thu 3 Jul 08
lparker, idle says...
9:27pm Thu 3 Jul 08
Realistic, Bradford says...
9:51am Fri 4 Jul 08
Evan in Del Mar, Del Mar, CA says...
3:27pm Mon 7 Jul 08
honest, bradford says...
6:12pm Mon 7 Jul 08
Evan in Del Mar wrote:Perhaps now 'Realistic' should change their name to 'Shameful'!
Greetings to the good people of Bradford from Southern California. I'm gratified that so many of you learned about Usher Syndrome through this disturbing story. Usher Syndrome is an inherited (i.e., genetic) disorder that results in a progressive loss of sight (via a form of Retinitis Pigmentosa) AND hearing. In most forms of U.S., the patients become legally or entirely blind and severely or profoundly deaf. It's truly a tragic condition, yet as the father of two magnificent children with Usher, I can tell you that hope exists through magnificent research and clinical trials, many of which are sponsored in the USA and elsewhere by The Foundation Fighting Blindness - www.blindness.org. As for some of you who are concerned or confused by Angela's being able to drive...keep in mind that this is a PROGRESSIVE condition. Each State in the USA has different milestones at which a person no longer can qualify for a driver's license due to diminishing eyesight...yet the overwhelming thrust of the governmental agencies in each State (and I'm sure in the UK) is to allow drivers to continue to drive for as long as possible. (Witness how many seniors can drive even though many of their relatives raise their eyebrows in disbelief.) The theory is that society as a whole benefits when people are allowed to care for themselves - it's not perfect, but as the story in the Telegraph and Argus demonstrates, neither are we. Angela (and my children) may still be driving this year - but they have indeed lost a considerable part of their peripheral vision and there is no assurance they will be driving next year. They have diminished vision, and it is not up to us normal-sighted people to criticize them at all if they wish to have the benefits of the universally-recogniz
ed white cane, a canine companion, or other assistive devices. These are NOT incompatible concepts. Thank you all for your insightful opinions and reactions to a most regrettable occurrence. My best wishes to Angela and her family, friends, and wonderful neighbors in Bradford. She is lucky to live in an environment with so many supportive and caring companions.
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albion, west riding says...
4:30pm Wed 2 Jul 08