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Holiday left bad taste in mouth
11:50pm Wednesday 28th May 2008
Comments (93)A former councillor who was forced to stash gluten-free food in her car on a ferry says she is the victim of discrimination.
Lynne Joyce, 60, of Park Road, Shipley, is gluten intolerant and was forced to prepare food at home and store it in a cool box plugged into her car for her trip to Bilbao, Spain, after ferry bosses told her they couldn't cater for her requirements.
The food was transported 270 miles from her home to where she and her husband caught the P&O ferry in Portsmouth. Her meals were handed over to the catering staff onboard who then reheated it upon request during the 30-hour journey.
The former Keighley town councillor made the journey to carry out work on a holiday home and made the crossing by sea so they could transport two motorbikes.
She said: "It's disability discrimination. I'm mad about this.
"They are disowning the interests of people like me with special dietary needs. You can get cartloads of stuff from supermarkets so there's no excuse.
"It seems unreasonable - if short-haul airlines can cope with gluten-free, why can't P&O ferries? It's just plain wrong. My holiday was a nightmare."
She contacted Shipley MP Philip Davies and Yorkshire and Humber MEP Richard Corbett who advised her to submit her complaint to the Equality and Human Rights Comm-ission.
Mr Corbett said: "Transport providers are not excluded from disability legislation but does a food allergy count as some sort of disability? I would imagine it does.
"If P&O say it's too bad, that's an indictment of the company."
He said he would consider raising the matter in the European Parliament.
A spokesman for P&O ferries said: "We have tried to explain that we are not set up to give Mrs Joyce the commitment she needs regarding her special diet.
"We're saddened to learn we're accused of breaching her human rights and that she has written to her MPs asking if there is any legislation she can use to prosecute us.
"We are sympathetic as we come into contact with people who follow special diets for a number of reasons including ethics, religion and health. Some-times we can meet their wishes - but not always.
"Every element of our food handling is strictly regulated so we are cautious about advising passengers when it comes to bringing their own food on board. That's why we explain people must take responsibility for any food they bring on board themselves."
Your Say YourBradford Telegraph and Argus
mrs walker, round here says...
1:07am Thu 29 May 08
If P&O ferries were to try, they'd be opening one BIG can of worms...
(Unsuitable for vegetarians, unfortunately)
mrs walker, round here says...
1:07am Thu 29 May 08
If P&O ferries were to try, they'd be opening one BIG can of worms...
(Unsuitable for vegetarians, unfortunately)
David L, Toronto says...
4:28am Thu 29 May 08
David L, Toronto says...
4:28am Thu 29 May 08
David L, Toronto says...
4:28am Thu 29 May 08
Andy Bairsto, bradford says...
7:30am Thu 29 May 08
Andy Bairsto, bradford says...
7:30am Thu 29 May 08
Andy Bairsto, bradford says...
7:30am Thu 29 May 08
pitypoorbradford, bradford says...
8:05am Thu 29 May 08
pitypoorbradford, bradford says...
8:05am Thu 29 May 08
pitypoorbradford, bradford says...
8:05am Thu 29 May 08
Divers_uk, Bingley says...
8:21am Thu 29 May 08
Divers_uk, Bingley says...
8:21am Thu 29 May 08
Divers_uk, Bingley says...
8:21am Thu 29 May 08
Divers_uk, Bingley says...
8:23am Thu 29 May 08
Divers_uk, Bingley says...
8:23am Thu 29 May 08
Divers_uk, Bingley says...
8:23am Thu 29 May 08
Josephine white, Lincs says...
8:26am Thu 29 May 08
Josephine white, Lincs says...
8:26am Thu 29 May 08
Josephine white, Lincs says...
8:26am Thu 29 May 08
chris, BRADFORD says...
8:56am Thu 29 May 08
We need COMMON SENCE in this country and stop all these people playing the system
chris, BRADFORD says...
8:56am Thu 29 May 08
We need COMMON SENCE in this country and stop all these people playing the system
chris, BRADFORD says...
8:56am Thu 29 May 08
We need COMMON SENCE in this country and stop all these people playing the system
Rule Britannia, Bradford says...
9:06am Thu 29 May 08
I'm sure there was plenty of food she could have eaten on the Ferry that does not have wheat gluten in such as salads, meat and fish. She appears to be just playing the system. What was to stop her taking her own sandwiches made with gf bread in a cool box?
Rule Britannia, Bradford says...
9:06am Thu 29 May 08
I'm sure there was plenty of food she could have eaten on the Ferry that does not have wheat gluten in such as salads, meat and fish. She appears to be just playing the system. What was to stop her taking her own sandwiches made with gf bread in a cool box?
Rule Britannia, Bradford says...
9:06am Thu 29 May 08
I'm sure there was plenty of food she could have eaten on the Ferry that does not have wheat gluten in such as salads, meat and fish. She appears to be just playing the system. What was to stop her taking her own sandwiches made with gf bread in a cool box?
Positive Pete, Bradford says...
9:18am Thu 29 May 08
Despite being gluten intolerant he eats well on ferries, but has to be careful about food selection. What this means in practice is he has to avoid eating foods that might contain flower. So at breakfast he will eat bacon, eggs and mushrooms avoiding sausages and beans as these might contain gluten as filler. For lunch he will eat meats, potatoes etc without gravy and sauces. Roast beef without Yorkshire pudding, gravy and horseradish does seem a bit sad though. Salads are OK but he needs to check out any dressing used and pizzas are simply a no no.
He also asks the chef/staff if any Gluten products have been used in the preparation of the meals. Most if not all chefs are aware of gluten intolerance and can provide appropriate advice if asked.
It wouldnt take a lot of effort though to create/label some gluten free products on board. I do think however that accusing the ferry company of discrimination though is a little over the top as there are products on board that can be eaten without any adverse reaction.
Laywers though would love this as a test case.
P.S. I have tried Gluten free products and the taste and texture is often unpalatable. Please mum if you are reading this when we visit no more sausages and gluten free mars bars and gravy, they are awful
Positive Pete, Bradford says...
9:18am Thu 29 May 08
Despite being gluten intolerant he eats well on ferries, but has to be careful about food selection. What this means in practice is he has to avoid eating foods that might contain flower. So at breakfast he will eat bacon, eggs and mushrooms avoiding sausages and beans as these might contain gluten as filler. For lunch he will eat meats, potatoes etc without gravy and sauces. Roast beef without Yorkshire pudding, gravy and horseradish does seem a bit sad though. Salads are OK but he needs to check out any dressing used and pizzas are simply a no no.
He also asks the chef/staff if any Gluten products have been used in the preparation of the meals. Most if not all chefs are aware of gluten intolerance and can provide appropriate advice if asked.
It wouldnt take a lot of effort though to create/label some gluten free products on board. I do think however that accusing the ferry company of discrimination though is a little over the top as there are products on board that can be eaten without any adverse reaction.
Laywers though would love this as a test case.
P.S. I have tried Gluten free products and the taste and texture is often unpalatable. Please mum if you are reading this when we visit no more sausages and gluten free mars bars and gravy, they are awful
Positive Pete, Bradford says...
9:18am Thu 29 May 08
Despite being gluten intolerant he eats well on ferries, but has to be careful about food selection. What this means in practice is he has to avoid eating foods that might contain flower. So at breakfast he will eat bacon, eggs and mushrooms avoiding sausages and beans as these might contain gluten as filler. For lunch he will eat meats, potatoes etc without gravy and sauces. Roast beef without Yorkshire pudding, gravy and horseradish does seem a bit sad though. Salads are OK but he needs to check out any dressing used and pizzas are simply a no no.
He also asks the chef/staff if any Gluten products have been used in the preparation of the meals. Most if not all chefs are aware of gluten intolerance and can provide appropriate advice if asked.
It wouldnt take a lot of effort though to create/label some gluten free products on board. I do think however that accusing the ferry company of discrimination though is a little over the top as there are products on board that can be eaten without any adverse reaction.
Laywers though would love this as a test case.
P.S. I have tried Gluten free products and the taste and texture is often unpalatable. Please mum if you are reading this when we visit no more sausages and gluten free mars bars and gravy, they are awful
CJA, Bradford says...
10:06am Thu 29 May 08
mrs walker wrote:If P&O are offering a service, then that is exactly what they should be doing, a service to their customers.
There are so many food intolerances and allergies these days that it would be almost impossible to cater for all of them. If you add religion and ethics it gets even more complicated. If P&O ferries were to try, they'd be opening one BIG can of worms... (Unsuitable for vegetarians, unfortunately)
It is in the companys best interests to cater for ALL customers otherwise they will just go elsewhere.
If small and big restaurants can get it right - so can a firm the size of P & O.
It was such a respectable company at one time.
CJA, Bradford says...
10:06am Thu 29 May 08
mrs walker wrote:If P&O are offering a service, then that is exactly what they should be doing, a service to their customers.
There are so many food intolerances and allergies these days that it would be almost impossible to cater for all of them. If you add religion and ethics it gets even more complicated. If P&O ferries were to try, they'd be opening one BIG can of worms... (Unsuitable for vegetarians, unfortunately)
It is in the companys best interests to cater for ALL customers otherwise they will just go elsewhere.
If small and big restaurants can get it right - so can a firm the size of P & O.
It was such a respectable company at one time.
CJA, Bradford says...
10:06am Thu 29 May 08
mrs walker wrote:If P&O are offering a service, then that is exactly what they should be doing, a service to their customers.
There are so many food intolerances and allergies these days that it would be almost impossible to cater for all of them. If you add religion and ethics it gets even more complicated. If P&O ferries were to try, they'd be opening one BIG can of worms... (Unsuitable for vegetarians, unfortunately)
It is in the companys best interests to cater for ALL customers otherwise they will just go elsewhere.
If small and big restaurants can get it right - so can a firm the size of P & O.
It was such a respectable company at one time.
Michael, Queensbury says...
10:07am Thu 29 May 08
Michael, Queensbury says...
10:07am Thu 29 May 08
Michael, Queensbury says...
10:07am Thu 29 May 08
CJA, Bradford says...
10:36am Thu 29 May 08
Michael wrote:Her Conservative Member of Parliament was elected to serve all constituents in Shipley even Labour members !!
Like how an ex Labour Councillor is asking for a Conservative MP's help. Probably because deep down she knows what a useless lot the Labour party are!
CJA, Bradford says...
10:36am Thu 29 May 08
Michael wrote:Her Conservative Member of Parliament was elected to serve all constituents in Shipley even Labour members !!
Like how an ex Labour Councillor is asking for a Conservative MP's help. Probably because deep down she knows what a useless lot the Labour party are!
CJA, Bradford says...
10:36am Thu 29 May 08
Michael wrote:Her Conservative Member of Parliament was elected to serve all constituents in Shipley even Labour members !!
Like how an ex Labour Councillor is asking for a Conservative MP's help. Probably because deep down she knows what a useless lot the Labour party are!
Andy Bairsto, Bradford says...
12:36pm Thu 29 May 08
Andy Bairsto, Bradford says...
12:36pm Thu 29 May 08
Andy Bairsto, Bradford says...
12:36pm Thu 29 May 08
CJA, Bradford says...
12:48pm Thu 29 May 08
Andy Bairsto wrote:Oh yes they do !
Unlike labour MP's
CJA, Bradford says...
12:48pm Thu 29 May 08
Andy Bairsto wrote:Oh yes they do !
Unlike labour MP's
CJA, Bradford says...
12:48pm Thu 29 May 08
Andy Bairsto wrote:Oh yes they do !
Unlike labour MP's
Divers_uk, Bingley says...
1:14pm Thu 29 May 08
At one time nobody was even offered a vegetarian alternative, it does not mean they were not respectable.
Incidently when has an MP voted for anything other than his/her own ideals/aims? They never ask their constituents which way to vote when awarding expenses/pay rises, etc.
Divers_uk, Bingley says...
1:14pm Thu 29 May 08
At one time nobody was even offered a vegetarian alternative, it does not mean they were not respectable.
Incidently when has an MP voted for anything other than his/her own ideals/aims? They never ask their constituents which way to vote when awarding expenses/pay rises, etc.
Divers_uk, Bingley says...
1:14pm Thu 29 May 08
At one time nobody was even offered a vegetarian alternative, it does not mean they were not respectable.
Incidently when has an MP voted for anything other than his/her own ideals/aims? They never ask their constituents which way to vote when awarding expenses/pay rises, etc.
Exers, Baildon says...
1:16pm Thu 29 May 08
Exers, Baildon says...
1:16pm Thu 29 May 08
Exers, Baildon says...
1:16pm Thu 29 May 08
smitd, saltaire says...
2:04pm Thu 29 May 08
What makes the T & A and this woman think that the vast majority of us are interested.
smitd, saltaire says...
2:04pm Thu 29 May 08
What makes the T & A and this woman think that the vast majority of us are interested.
smitd, saltaire says...
2:04pm Thu 29 May 08
What makes the T & A and this woman think that the vast majority of us are interested.
smitd, saltaire says...
2:09pm Thu 29 May 08
What makes the T & A and this woman think that the vast majority of us are interested.
smitd, saltaire says...
2:09pm Thu 29 May 08
What makes the T & A and this woman think that the vast majority of us are interested.
smitd, saltaire says...
2:09pm Thu 29 May 08
What makes the T & A and this woman think that the vast majority of us are interested.
Odsal Man, Bradford says...
3:10pm Thu 29 May 08
see you in court !
Odsal Man, Bradford says...
3:10pm Thu 29 May 08
see you in court !
Odsal Man, Bradford says...
3:10pm Thu 29 May 08
see you in court !
Mr T, Bradford says...
4:10pm Thu 29 May 08
Mr T, Bradford says...
4:10pm Thu 29 May 08
Mr T, Bradford says...
4:10pm Thu 29 May 08
Lord Emmerdale, Leeds says...
4:19pm Thu 29 May 08
Lord Emmerdale, Leeds says...
4:19pm Thu 29 May 08
Lord Emmerdale, Leeds says...
4:19pm Thu 29 May 08
Lord Emmerdale, Leeds says...
4:20pm Thu 29 May 08
Lord Emmerdale, Leeds says...
4:20pm Thu 29 May 08
Lord Emmerdale, Leeds says...
4:20pm Thu 29 May 08
spinnekop, Yorkshire says...
5:45pm Thu 29 May 08
not a bad compramise if you ask e. Should P and O provive insulin for diabetics and smack for junkies? Silly woman.
spinnekop, Yorkshire says...
5:45pm Thu 29 May 08
not a bad compramise if you ask e. Should P and O provive insulin for diabetics and smack for junkies? Silly woman.
spinnekop, Yorkshire says...
5:45pm Thu 29 May 08
not a bad compramise if you ask e. Should P and O provive insulin for diabetics and smack for junkies? Silly woman.
chris, BRADFORD says...
8:53pm Thu 29 May 08
The BNP cant help this women because there the party of common sense
chris, BRADFORD says...
8:53pm Thu 29 May 08
The BNP cant help this women because there the party of common sense
chris, BRADFORD says...
8:53pm Thu 29 May 08
The BNP cant help this women because there the party of common sense
Hubert, Bradford says...
12:55am Fri 30 May 08
Hubert, Bradford says...
12:55am Fri 30 May 08
Hubert, Bradford says...
12:55am Fri 30 May 08
mrs walker, round here says...
1:03am Fri 30 May 08
mrs walker, round here says...
1:03am Fri 30 May 08
mrs walker, round here says...
1:03am Fri 30 May 08
mrs walker, round here says...
1:25am Fri 30 May 08
Conman essence! :-) That's what you meant!
mrs walker, round here says...
1:25am Fri 30 May 08
Conman essence! :-) That's what you meant!
mrs walker, round here says...
1:25am Fri 30 May 08
Conman essence! :-) That's what you meant!
bigbird, west yorks says...
2:48am Fri 30 May 08
Divers_uk wrote:its all good its all tax free - now.
Holiday home in Spain, does she let it, does she declare the income?
silly woman ..talk about leaving yourself open to critisism ... no sympathy here im afraid !
bigbird, west yorks says...
2:48am Fri 30 May 08
Divers_uk wrote:its all good its all tax free - now.
Holiday home in Spain, does she let it, does she declare the income?
silly woman ..talk about leaving yourself open to critisism ... no sympathy here im afraid !
bigbird, west yorks says...
2:48am Fri 30 May 08
Divers_uk wrote:its all good its all tax free - now.
Holiday home in Spain, does she let it, does she declare the income?
silly woman ..talk about leaving yourself open to critisism ... no sympathy here im afraid !
bigbird, west yorks says...
2:48am Fri 30 May 08
Divers_uk wrote:its all good its all tax free - now.
Holiday home in Spain, does she let it, does she declare the income?
silly woman ..talk about leaving yourself open to critisism ... no sympathy here im afraid !
bigbird, west yorks says...
2:48am Fri 30 May 08
Divers_uk wrote:its all good its all tax free - now.
Holiday home in Spain, does she let it, does she declare the income?
silly woman ..talk about leaving yourself open to critisism ... no sympathy here im afraid !
bigbird, west yorks says...
2:48am Fri 30 May 08
Divers_uk wrote:its all good its all tax free - now.
Holiday home in Spain, does she let it, does she declare the income?
silly woman ..talk about leaving yourself open to critisism ... no sympathy here im afraid !
Gentleman Jim, Yooohooo over here says...
12:42pm Fri 30 May 08
mrs walker wrote:Nice one mrsw. I can't see her problem, well I can, she obviously dislikes salad, which is of course entirely gluten free.
hee hee...or the party of common scents? Conman essence! :-) That's what you meant!
Gentleman Jim, Yooohooo over here says...
12:42pm Fri 30 May 08
mrs walker wrote:Nice one mrsw. I can't see her problem, well I can, she obviously dislikes salad, which is of course entirely gluten free.
hee hee...or the party of common scents? Conman essence! :-) That's what you meant!
Gentleman Jim, Yooohooo over here says...
12:42pm Fri 30 May 08
mrs walker wrote:Nice one mrsw. I can't see her problem, well I can, she obviously dislikes salad, which is of course entirely gluten free.
hee hee...or the party of common scents? Conman essence! :-) That's what you meant!
Lynne Joyce
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mrs walker, round here says...
1:07am Thu 29 May 08
If P&O ferries were to try, they'd be opening one BIG can of worms...
(Unsuitable for vegetarians, unfortunately)