A BRADFORD train operator has taken top honours for passenger satisfaction in a national survey of passengers.
Grand Central was ranked top for overall satisfaction and best value long distance train operator for the sixth year running in the Transport Focus national survey.
The National Rail Passenger Survey reveals that 95 per cent of Grand Central’s passengers were ‘satisfied’ or ‘very satisfied’ with their journey, placing the train operating company in joint top spot for overall satisfaction, ahead of national average figures of 81 per cent for all train companies and 87 per cent for long distance operators.
The NRPS results show that customers who travel from Yorkshire to London are the most satisfied long-distance passengers.
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