A CARE home in Shipley has been branded inadequate by watchdog the Care Quality Commission and told it must make swift improvements to protect the safety and welfare of people living there.

However, the latest report into Cliffe Vale home on Bradford Road only found praise for the staff during a follow up inspection to the large Victorian building in October 2015.

Breaches of documentation were the primary causes for concern, and it has now been placed into special measures to ensure management now heed strict rules regarding paperwork.

Inspectors concluded: "We found the provider was in breach of eight regulations in relation to safe care and treatment, person centred care, safeguarding, staffing, recruitment, premises, complaints and good governance."

However they also reported: "All the relatives we spoke with were happy with the service and the staff. We observed most staff knew people by name and that the people who lived in the home were relaxed and comfortable with the staff.

"One person who lived in the home told us, “I feel safe and happy, they are kind and we all get on.”

"However, we found safeguarding incidents were not always recognised or reported to the right agencies, such as the Local Authority safeguarding team and the Commission."

Rita Williams is company secretary for Cliffe Vale, which has some 25 residents and said they were tackling all the issues.

She said: "We take seriously every point in the inspection report and have already taken action to put things right and are urgently continuing to do so.

"We've been here for 31 years and these problems have only arisen in the last two years.

"The majority of the report is about how we have not kept up with paperwork.

"We would point out it also says they spoke to numerous residents, relatives, staff and a visiting health care profession and they all said it was safe and people are well looked after.

"Where we get to in our care of people is right, it's the way we're going about it that has been criticised.

"A lot of new rules and regulations have come in which we will be observing as instructed."

Debbie Westhead, deputy chief inspector of adult social care in the north, said: "It is unacceptable that the provider has failed to address concerns raised in our previous inspection and does not have systems to monitor the quality of the service at Cliffe Vale, allowing the home to deteriorate further.

"We have made it clear to the provider that the care we found was falling a long way short of what we expect.

"People are entitled to services which provide safe, effective, compassionate and high quality care and we have told the provider that they must take action as a priority.

"We have been working with Bradford Metropolitan District Council to ensure that people living at the home are not at undue risk. We will continue to monitor this care home.

"We have placed this service in special measures – and we are considering taking enforcement action and will report on this action when it is completed."