New technology at smaller stations provides tickets as well as train times

Bradford Telegraph and Argus: Menston Railway Station, which has had one of the new 'smart' ticket machines installed Menston Railway Station, which has had one of the new 'smart' ticket machines installed

New “cutting-edge” ticket machines have been welcomed after being installed at six train stations across the Bradford area.

Bingley, Burley-in-Wharfedale, Crossflatts, Frizinghall, Menston and New Pudsey are among 92 stations where the ‘smart’ technology has been rolled out by Northern Rail.

The machines’ software allows customers to not only buy tickets, but also lets them find out what time the next train is and which platform it will arrive at – in what is described as a rail industry first.

James Vasey, chairman of Bradford Rail Users Group, welcomed the machines, but hoped they would not mean cuts to staffing numbers.

“It is fantastic news we are getting more ticket machines at stations, especially at those that don’t have them,” said Mr Vasey.

“They need to make sure ticket checking is better on trains so that Northern make the most of these new machines.”

Mr Vasey added: “Our concerns would be about cuts to staffing. Menston is a staffed station. Is there a long-term plan to get rid of staff at stations?”

He also raised issue with some stations that did not get a new ticket machine.

Baildon is not on the list, which is disappointing,” said Mr Vasey. “It is an unstaffed station. At Saltaire there is a ticket machine on the Leeds-bound platform, but if you are going to Skipton you have to cross over the bridge to join a queue to get a ticket.”

The ticket machine venture is spearheaded by Northern Rail, a joint venture between Serco and Abellio.

Alex Hynes, managing director of Northern Rail, said: “Embracing this new technology has made our ticket machines even more customer-friendly. Passengers at a number of smaller stations don’t have access to customer information screens and it can be difficult for them to access the most up-to-date train information. We know how important this is to them and we’re now offering even more ways to keep informed.”

Paul Moirano, sales director for Parkeon, the firm behind the software in the machines, said: “Delivering train-running information via ticket machines at the point of ticket purchase is a ‘first’ for the UK rail industry."

Comments (5)

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9:25am Sat 31 May 14

Here today says...

Summer holidays coming up, these machines will give the kids something to do in the evenings.
Summer holidays coming up, these machines will give the kids something to do in the evenings. Here today
  • Score: 6

10:54am Sat 31 May 14

bluebluerobin says...

IT projects never work. Look at the Civil Service and the NHS. Waste of money.
IT projects never work. Look at the Civil Service and the NHS. Waste of money. bluebluerobin
  • Score: 0

5:57pm Sun 1 Jun 14

Apollo says...

No one buys a ticket from Frizinghall to Bradford. The chances of being caught are negligible at most times of day.
No one buys a ticket from Frizinghall to Bradford. The chances of being caught are negligible at most times of day. Apollo
  • Score: 2

10:51pm Sun 1 Jun 14

YubYub says...

Introduce the London system - no ticket = instant fine.
Introduce the London system - no ticket = instant fine. YubYub
  • Score: 2

12:54am Mon 2 Jun 14

joe415018 says...

Great I wonder if they will tell you how delayed trains are too.
Great I wonder if they will tell you how delayed trains are too. joe415018
  • Score: 1

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