A Keighley GP practice has become the first in Yorkshire – and only the third in the country – to be awarded a Customer Service Excellence standard.

Holycroft Surgery, part of NHS Airedale, Wharfedale and Craven Clinical Commissioning Group, was praised by assessors for its “warm and welcoming” atmosphere.

Joanne Towers, customer services manager at the surgery, said: “This is a great achievement and we are all extremely proud to be recognised for our commitment to put patients at the centre of everything we do.”