People don’t often need to be told how to queue for a bus.
But transport bosses have taken the unusual step of installing instructions at controversial new ‘supershelters’ which were criticised for baffling passengers.
Transport authority Metro has put up the signs at the three new extra-long shelters in Market Street, Bradford.
They have been welcomed by Councillor Geoff Reid, a member of the transport authority, who raised his concerns about them last month.
At the time, Coun Reid said people were complaining that it wasn’t clear which end they should queue or what they should do if one bus pulls up behind another.
Passengers even criticised one shelter for being the wrong way round, opening out on to the road rather than separating passengers from it.
Coun Reid (Lib Dem, Eccleshill) said the new signs would help people “form a traditional British queue” at the right end of the shelters.
But he said there was still confusion when more than one bus arrived at once, as people broke ranks and headed for their own service.
He said: “The signs are very clear with a very large letter Q and the message ‘Queue at this end of the shelter for all buses’. This certainly helps and people now form a traditional British queue at the bus stop end.
“Unfortunately, if two buses turn up together and the second bus is a cross city service, then there is pressure for the driver to open the door to let passengers alight. At this point half the passengers in the queue go into reverse and head for the ‘wrong’ end of the shelter.
“I have no idea what instructions are given to drivers about this. I have yet to see a wheelchair user tackle the Market Street shelters but it is clearly difficult for parents pushing buggies.
“I have no doubt that resilient Bradford passengers will get over the initial confusions as we move through 2014. However it is clear that in the brave new world of supershelters queuing isn't what it used to be.”
A new report going before Metro’s Bradford Passenger Consultative Committee next week mentions the furore. It says the new queueing notices were installed in the bus shelters “as a result of feedback” but defended the allegedly back-to-front bus stop, saying the reversal was necessary to allow pedestrians to get past.