Mums' agony as firm taking girls to One Direction concert at Etihad Stadium ceases trading

Bradford Telegraph and Argus: Elizabeth McHale (left) and Cathy Haran who have lost their concert tickets Elizabeth McHale (left) and Cathy Haran who have lost their concert tickets

Two mums who booked tickets to see One Direction fear they will have to tell their daughters that their plans are ruined after the company they used ceased trading.

Elizabeth McHale and Cathy Haran paid £334 to Cavendish Travel for four tickets and coach travel for the concert in Manchester on June 1, 2014, by the band, which features Bradford’s Zayn Malik.

But this week Mrs McHale received a letter from Clark Business Recovery which said the Leeds-based travel company was no longer able to supply the tickets.

Mrs McHale booked with the firm directly, paid by phone and received a hand-written receipt two days later.

Shortly after the reservation was made, Mrs McHale told her Harry Styles-mad daughter, Ava, about the plans.

She said: “It was her birthday in September and I had bought her a couple of things for her to open, then I asked her to go into a different room, to the conservatory, and I had set up a Harry Styles cut-out with a little speech bubble. It said ‘Hi, happy birthday. Hope you’re having a wonderful day. How about coming to see me and the boys in June?’”

The mum-of-two, of Overland Crescent, Apperley Bridge, has not yet claimed a credit card refund just in case she can somehow keep the booking, but she fears it might come to the point that she will have to tell her excited daughter that she can no longer go. “Every room I walk into, there’s a Harry Styles looking at me – it’s not going to be great,” said Mrs McHale.

“Part of the reason we went with Cavendish was because it was a coach going and we thought that would be easier and there would be a lot of their friends going together.”

The director of Clark Business Recovery, Dave Clark, said it was not yet clear how many people were affected.

He said directors of Cavendish Travel (Holdings) Ltd had reluctantly taken the decision to go into liquidation after trading successfully for more than 30 years. It is anticipated it will go into liquidation on December 18.

He said: “Clark Business Recovery Limited is assisting the company with the liquidation process and are collating information regarding bookings made by members of the public.”

He said the company was not able to honour bookings where tickets had not yet been dispatched and that customers should contact their credit card companies regarding refunds.

“We are informed that there are a small number of customers who have paid by debit card,” he said. “The position regarding debit cards varies depending on the contractual terms of the individual card companies.

“ I fully sympathise with any member of the public who has lost money. It is a timely reminder to members of the public to remain vigilant when paying for goods that they will receive in the future and to take appropriate steps to safeguard their money such as paying by credit card or a debit card with a recourse facility.”

The women have contacted the venue, the Etihad Stadium in Manchester, who suggested speaking to promoters SJM which is investigating. “Those seats we had allocated must still be there and we’ve been told Cavendish Travel must have had to pay in advance,” she said.

She said other children at her daughter’s school, Calverley C of E Primary School, were in the same position.

Comments (15)

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10:27am Sat 7 Dec 13

tinytoonster says...

credit card booking.
non story again.
beats investigating the bulls saga i guess...
credit card booking. non story again. beats investigating the bulls saga i guess... tinytoonster

10:44am Sat 7 Dec 13

thatsnotmyname says...

Slow news day?
Slow news day? thatsnotmyname

12:47pm Sat 7 Dec 13

tyker7745 says...

paid by phone equals paid by debit or credit card. Services for which payment made not received make a section 75 claim against the credit/debit card company. You'll get the money back but the poor little darlings will not be able to see their idols unless they try get tickets for another venue
paid by phone equals paid by debit or credit card. Services for which payment made not received make a section 75 claim against the credit/debit card company. You'll get the money back but the poor little darlings will not be able to see their idols unless they try get tickets for another venue tyker7745

12:49pm Sat 7 Dec 13

RuggerTyke says...

"The mum-of-two, of Overland Crescent, Apperley Bridge, has not yet claimed a credit card refund just in case she can somehow keep the booking".

Hearts are a bleeding, I'm sure. Why just claim you're money back and be grateful you have it when you can mope around. Not as if the elderly are dying in the cold or owt.
"The mum-of-two, of Overland Crescent, Apperley Bridge, has not yet claimed a credit card refund just in case she can somehow keep the booking". Hearts are a bleeding, I'm sure. Why just claim you're money back and be grateful you have it when you can mope around. Not as if the elderly are dying in the cold or owt. RuggerTyke

12:50pm Sat 7 Dec 13

RuggerTyke says...

And if this editorial was anything but a page filler, then surely someone from Newsquest will have contacted the group. Maybe Zain would be accommodating to his homies.
And if this editorial was anything but a page filler, then surely someone from Newsquest will have contacted the group. Maybe Zain would be accommodating to his homies. RuggerTyke

12:54pm Sat 7 Dec 13

Rambo says...

RuggerTyke wrote:
"The mum-of-two, of Overland Crescent, Apperley Bridge, has not yet claimed a credit card refund just in case she can somehow keep the booking".

Hearts are a bleeding, I'm sure. Why just claim you're money back and be grateful you have it when you can mope around. Not as if the elderly are dying in the cold or owt.
Exactly, its not like they've been scammed or lost loads.

What exactly is the story other than Cavendish going into admin? This pop group will tour again.
[quote][p][bold]RuggerTyke[/bold] wrote: "The mum-of-two, of Overland Crescent, Apperley Bridge, has not yet claimed a credit card refund just in case she can somehow keep the booking". Hearts are a bleeding, I'm sure. Why just claim you're money back and be grateful you have it when you can mope around. Not as if the elderly are dying in the cold or owt.[/p][/quote]Exactly, its not like they've been scammed or lost loads. What exactly is the story other than Cavendish going into admin? This pop group will tour again. Rambo

1:39pm Sat 7 Dec 13

mrs walker says...

“Every room I walk into, there’s a Harry Styles looking at me”

Harry Styles in every room? Indeed the stuff that nightmares are made of. It doesn't bear thinking about. Pass me the gin.
“Every room I walk into, there’s a Harry Styles looking at me” Harry Styles in every room? Indeed the stuff that nightmares are made of. It doesn't bear thinking about. Pass me the gin. mrs walker

1:56pm Sat 7 Dec 13

Albion. says...

mrs walker wrote:
“Every room I walk into, there’s a Harry Styles looking at me”

Harry Styles in every room? Indeed the stuff that nightmares are made of. It doesn't bear thinking about. Pass me the gin.
Would that be cockney rhyming slang for a dysfunctional sphincter, or is that Challfont St. Giles?
I certainly have an affinity with Gin.
[quote][p][bold]mrs walker[/bold] wrote: “Every room I walk into, there’s a Harry Styles looking at me” Harry Styles in every room? Indeed the stuff that nightmares are made of. It doesn't bear thinking about. Pass me the gin.[/p][/quote]Would that be cockney rhyming slang for a dysfunctional sphincter, or is that Challfont St. Giles? I certainly have an affinity with Gin. Albion.

5:36pm Sat 7 Dec 13

Mixter says...

The hand-written receipt would have got me wondering......
The hand-written receipt would have got me wondering...... Mixter

7:42pm Sat 7 Dec 13

The Hoffster says...

Guys, this story *isn't* about the money spent. It's about the poor kids being disappointed at what's happened.

Hardly rocket-science to deduce that from the article.
Guys, this story *isn't* about the money spent. It's about the poor kids being disappointed at what's happened. Hardly rocket-science to deduce that from the article. The Hoffster

8:38pm Sat 7 Dec 13

huggy b says...

This is a humanitarian disaster! Alert the United Nations!
This is a humanitarian disaster! Alert the United Nations! huggy b

11:14pm Sat 7 Dec 13

holden caulfield says...

oh dear what a pity, never mind, get over it. It's not like they're going to miss anything
oh dear what a pity, never mind, get over it. It's not like they're going to miss anything holden caulfield

9:46am Sun 8 Dec 13

Old Dave says...

Funny how the T&a don't mention that most of these people would've booked through them as they are an agent for cavendish!
Funny how the T&a don't mention that most of these people would've booked through them as they are an agent for cavendish! Old Dave

3:44pm Sun 8 Dec 13

wibseygirl says...

T&A needs to rethink its headlines. this is not agony. Agony is watching your child die of cancer
T&A needs to rethink its headlines. this is not agony. Agony is watching your child die of cancer wibseygirl

9:56am Mon 9 Dec 13

Papa Smurfs Wig says...

They should be encouraging their kids to like musicians and not get excited about a few mates forming some kind of male troupe singing to backing tracks.
It is better now that we have the option of reading this stuff without having to pay for it then that would be downer material. What a storm in a teacup this story is.
They should be encouraging their kids to like musicians and not get excited about a few mates forming some kind of male troupe singing to backing tracks. It is better now that we have the option of reading this stuff without having to pay for it then that would be downer material. What a storm in a teacup this story is. Papa Smurfs Wig

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