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Taxi firm’s anger over phone lines
A large cab firm says a botched phone line installation is threatening to put them out of business.
Express Private Hire, in Barkerend, Bradford, arranged for BT to put in four lines at their offices, but so far only one has been installed.
One of the firm’s bosses, Mohammed Yaqub, said this meant they were losing business every time a customer couldn’t get through.
He said: “We are losing 100 customers a day. We could actually go insolvent if it goes on any longer. We are losing around £500 a day.”
Mr Yaqub said the firm had originally looked to take out the four phone lines with BT as they were having problems with their previous system.
He said this had been a digital ISDN-based system, but had been proving unreliable, so they took the decision to fit four traditional analogue lines instead.
He said: “I thought, ‘BT: we respect them, we trust them, we think they’re professional and they’re really good. We’ll get our lines with them.’ But somewhere things went wrong.”
Mr Yaqub said since the engineer visited on August 14, he had contacted BT “quite a few times”.
He said: “To be honest with you, I feel they don’t really seem to care.”
Mr Yaqub said the firm had around 20 drivers, who were finding the loss of income stressful.
He said: “At the moment we are just sat around doing nothing.”
A spokesman for BT said: “We are very sorry for the delay in providing service to Express Private Hire.
“We have now arranged to divert incoming calls so calls will not be missed while work to get these phone lines up and running is carried out. We will work to get that done as quickly as possible.”