A number of Bradford City fans who bought their League Two play-off final tickets online claim they have been victims of fraud, including one with a £930 rogue charge on her credit card.
Supporters took to internet forums and social networking sites yesterday to complain that money had been taken from their bank and credit card accounts after they bought tickets for Bantams’ Wembley clash against Northampton on Saturday using website Ticket Zone.
A spokesman for the company said a “very small number of queries” had been reported, which were under investigation, but there was “no evidence” of any security issues with its internet sales structure.
Sharon Mason, 43, of Steeton, claimed she received a phone call from Barclays bank yesterday asking her if she had made a £930.80 payment to a Paypal account using her credit card, which she had used to buy tickets for the game last week.
She said: “When they told me I couldn’t believe it, I felt my stomach churn and just thought ‘oh my God’. Luckily I’m covered and I won’t be charged, but my card has had to be cancelled.
“After finding out, I looked on the internet and saw a few people on Twitter saying the same had happened.”
Richard Burke, 29, of Wibsey, claims he discovered a £50 ‘pending transaction’ on his bank account yesterday, and that two of his friends discovered £70 missing from their accounts, after using the site to buy tickets He said: “I was told the charges were made to O2 and Vodaphone, and they were made during 5pm-6pm on Tuesday, while I was driving home from work.
“It was a new bank card which I had only used once. It has now had to be cancelled.
“Thankfully I only had £50 in that account, which they took down to zero. I just want my friends and family to be made aware of this.”
Others wrote on Facebook and Twitter of having money taken from their accounts.
A Bradford City spokesman said the club had been contacted by some supporters and their claims had been passed onto Ticket Zone, which is providing an online ticket service.
A Ticket Zone spokesman said: “A very small number of queries have been reported to Ticket Zone and these are under further investigation.
“All these occurrences have been forwarded to our card retail banking providers who are investigating the matter further.
“No evidence has been found, at this time, of any anomalies or security issues within our web sales structure.
“Over the past nine days Ticket Zone has sold in excess of 35,000 tickets for both Bradford and other clubs via our site in addition to all the other normal event work we undertake. No issues have occurred with any other bookers or any other events being sold via the site or call centre.
“If any Bradford City fans have an issue with irregular card activity they should, first of all, contact their banks and then inform the Ticket Zone Customer Services team who will then continue to investigate the problem.
“The number to call if any problems have occurred is 08444 777774.”