Bradford hospitals 'among worst in UK' says new report (From Bradford Telegraph and Argus)
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Bradford hospitals 'among worst in UK' says new report
7:00am Wednesday 13th March 2013 in News
By Hannah Postles, T&A Reporter
Bradford Royal Infirmary
Bradford Teaching Hospitals NHS Foundation Trust has been ranked among the worst in the country in the first NHS league tables for hospitals, published yesterday.
But Airedale NHS Foundation Trust featured in the top 25 per cent and was ranked 24th in the list of 147 trusts compiled after a study by MHP Health Mandate, which looked at the issues deemed most important to patients – including a good hospital experience, operation waiting times and infection rates.
The Quality At A Glance report, by the specialist health policy and communications consultancy, gives each trust a quality score based on each issue and comes as a Government-commissioned review on the use of Ofsted-style aggregate quality ratings for NHS providers is due at the end of this month.
The Bradford Trust, which runs Bradford Royal Infirmary and St Luke’s Hospital, was placed at 111 in the list, in the bottom 25 per cent, and given a score of 4.38.
It scored in the lowest quarter for the number of patients who said they got better after their operations, at 68 per cent, and the number of operations cancelled at the last minute, at 0.95 per cent.
However, it was praised for the fact that no patients had to share a sleeping area or bathroom with someone of the opposite sex and that only 18.9 per cent had to wait longer than 18 weeks for admitted treatment between June and November 2012.
The report also revealed that 3.55 out of five members of staff said they would recommend the hospital to their friends and family, according to data from a Care Quality Commission staff survey.
The trust disputed a figure for the number of patient complaints, which will have had an impact on its overall score.
A spokesman said: “We acknowledge there are some areas in this report where we have done well and other sections where we don’t score as highly as we would like.
“It is encouraging that a high proportion of staff would recommend our hospitals to their friends and family. We continuously use the responses from such surveys, combined with patient feedback from our own regular surveys, to make improvements to our service.”
Airedale’s trust, which runs Airedale Hospital, was given an overall score of 6.62 and featured in the top 25 per cent of trusts in the country for categories, including the number of written patient complaints, at 14 per cent, and a zero MRSA rate between April 2011 and March 2012.
It did, however, feature in the bottom 25 per cent of trusts for the number of incidents of harm reported, with 7.94 incidents reported per 100 admissions between October 2011 and March 2012.
Dr Andrew Catto, executive medical director and consultant physician, said: “We work very hard to maintain our low infections rates and recognition of this in the report will be a boost to staff who work diligently day in, day out to achieve this. It is also welcome to see that the majority of our patients are not kept waiting for their operations.
“However, the figure reported for ‘risk of being harmed’ can be misunderstood. Organisations that report more incidents tend to have a stronger reporting and more effective patient safety culture where even incidents which result in no harm to patients are reported – 97.7 per cent of the patient safety incidents reported at Airedale were no or low harm.
“At Airedale, patient safety is one of our top priorities and this report confirms that.”
Mike Birtwistle, managing director of MHP Health Mandate, said: “Quality in health is complex and there is a strong case for bringing information together to enable an at-a-glance assessment of a trust’s performance.
“Every board of every hospital should be looking at this at every meeting. It picks up the specifics that matter most to the public, providing a barometer of how hospitals are performing.
“We have seen what happens when people wait for patients to be harmed before taking action to improve the quality of care. We need to use much more sensitive and relevant measures of quality. The Government needs to provide the resources to encourage this.”
Comments(26)
old pecker
says...
7:32am Wed 13 Mar 13
schroeder
says...
8:40am Wed 13 Mar 13
Apollo wrote:As a Third World Activist, who has recently come back from Uganda where around 100 thousand men,women and children suffer from TB each year, and tens of thousands of them will die of this highly curable and easily prevented disease because of lack of vaccination, medicine and hospital care.... Shut up.
Third World hospitals serving a Third World population. Hardly a surprise.
Apollo
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8:55am Wed 13 Mar 13
schroeder wrote:TB is on the rise in this country and vaccination take up levels are falling. It may not be as bad as Uganda but the point is that Bradford hospitals are failing and many patients will be presenting with basic Third World illnesses.
Apollo wrote: Third World hospitals serving a Third World population. Hardly a surprise.As a Third World Activist, who has recently come back from Uganda where around 100 thousand men,women and children suffer from TB each year, and tens of thousands of them will die of this highly curable and easily prevented disease because of lack of vaccination, medicine and hospital care.... Shut up.
I do not appreciate being told to shut up just because you have been to Uganda. I do not care about Uganda. I do care about Bradford.
username_username
says...
9:26am Wed 13 Mar 13
More poorly-researched and sloppy reporting from the T&A. The paper has missed the point completely and obviously hasn't bothered reading the report. Always quick to throw the mud for a headline and last to defend the public services of Bradford.
loftyme
says...
10:38am Wed 13 Mar 13
schroeder wrote:What the hell has Uganda got to do with the state of BRI !!, shame about the poverty there, but the government is too corrupt, should have stayed a british colony, but they wanted independance, continuos civil wars, Amin's regime killed approx 300,000 people in the 70's, the country will NEVER change, anyway, yes the BRI is a bad place to be if your poorly, (speaking from experience).
Apollo wrote:As a Third World Activist, who has recently come back from Uganda where around 100 thousand men,women and children suffer from TB each year, and tens of thousands of them will die of this highly curable and easily prevented disease because of lack of vaccination, medicine and hospital care.... Shut up.
Third World hospitals serving a Third World population. Hardly a surprise.
Joedavid
says...
10:49am Wed 13 Mar 13
schroeder wrote:About 50 years ago TB was more or less stamped out here, now it is back and rising I read.
Apollo wrote:As a Third World Activist, who has recently come back from Uganda where around 100 thousand men,women and children suffer from TB each year, and tens of thousands of them will die of this highly curable and easily prevented disease because of lack of vaccination, medicine and hospital care.... Shut up.
Third World hospitals serving a Third World population. Hardly a surprise.
Joedavid
says...
10:50am Wed 13 Mar 13
ertnec
says...
11:17am Wed 13 Mar 13
Albion.
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11:35am Wed 13 Mar 13
alfierowe
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11:47am Wed 13 Mar 13
flapper1
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11:57am Wed 13 Mar 13
bhuna156
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1:06pm Wed 13 Mar 13
Just a lot of moaners questioned I reckon..
Not so simple
says...
1:20pm Wed 13 Mar 13
Stupid surveys.
The BRI is still rather good, however the service standard( from my experience) is falling and somewhat failing altogether.
The people to point the finger at are not the hospital staff or the population, I would point my fingers at the management of the hospital. Poor direction leads to poor services.
I wouldn't go saying its a third world hospital just yet as we are very lucky not to live in a third world country. Even the poor of England can give the middle classes of the third world a good run for their money!
basil fawlty
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1:45pm Wed 13 Mar 13
YubYub
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2:05pm Wed 13 Mar 13
The Hoffster
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4:02pm Wed 13 Mar 13
Apollo wrote:Islamophobe.
Third World hospitals serving a Third World population. Hardly a surprise.
June Oh
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4:20pm Wed 13 Mar 13
Prisoner Cell Block A
says...
4:32pm Wed 13 Mar 13
alfierowe wrote:Yes, certainly, can I have the portion of taxes and NI I currently pay for the poor service received from many areas of the NHS to put towards my private healthcare please?
if anyone has any complaints regarding the n.s.h.may i suggest they go private!! i've heard bupa is good!!
Actually this would go to my beer and footy fund as I already have private healthcare but seeing as you raised the point it is worth discussing. Why can't we opt out?
collos25
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8:38pm Wed 13 Mar 13
COATSFORGOALPOSTS
says...
9:01pm Wed 13 Mar 13
Admission to A&E and wired up immediately:
9 out of 10
19:45 The next stage, still within A&E Ward area consisted of very poor updates, an interim transfer to X-Ray by a Porter who at point of transfer muttered to a Nurse "I don’t care how long they have to wait it will get done when it gets done" I'm guessing his being disgruntled was just lashing out at the NHS, but very unprofessional. Then back to A&E, a total wait of approx 7 hours before being transferred:
2 out of 10.
03:00 Transfer to Ward 4, wheeled into a cubicle and left with no meet, greet or explanation whilst the Nurses and Doctors where busy doing what they do, which, from a very tired onlookers view seemed very industrious but ineffective (a symptom of not having been given an understanding of expectation) Again a poor level of timely updates (unless prompted by us) with the exception of the odd blood sample being taken, however during the 3 hour waiting an update was offered in regard they were unable to confirm whether it was a Heart Attack and would need to wait until the Lab opened at 09:00 hours and completed their tests. During the 3 hour wait there was another patient who at the top of his voice for about 2 hours was having a conversation in English and Pakistani dialect with an imaginary person and you can imagine when you are unwell and tired how distressing this can be. Rather than the staff proactively asking him to stop I had to ask the staff to have a word, unfortunately when they did he was even louder, irate and unreasonably rude to them, demanding attention and action with total disregard and complete ignorance of consideration to the other patients.
2 out of 10
07:00 Eventual transfer to the Coronary Cardiac Unit Ward 22 consisting of a much improved Customer experience, meet and greet with consistent attention to my wellbeing, regular timely updates, pre op consultations, Heart op procedure, post op consultations and ongoing care and discharge. My only criticism, the time from being told I could be discharged and the time I actually left must’ve been 5 or 6 hours and in that time my bed could have been released earlier meaning someone waiting in a holding area could’ve had may bed sooner but other than that
9 out of 10
My next observation may be seen as controversial or ignorant in my opinion in what I think is unreasonable of what's expected of staff, however and in my defence it happened during my 3 days spent in the hospital and too often to be just coincidence, There were 3 incidents of a certain race of patients families, ignoring ward rules re visitors which meant Nurses time being constantly wasted asking them to adhere to the rules escorting them in and out, they were more demanding of the medical staff attention even although one of the said families patients had 24 hour personal attention at all times by a staff member. And due to a fatality on the ward a bed was surrounded at times by up to 20 people many of whom were wailing uncontrollably for over an hour. On top of this again the same group find it necessary to repeatedly chant and wail every time treatment was being administered. Forgive me if it sounds a tad discriminatory and maybe it reflects my ignorance but I just don’t understand it. I would like to add this was not an opportunity to attack any race but how selfish behaviour can have an affect on staff and patients included, especially when the people in hospitals are mostly doing their best in making everyone comfortable.
I don’t want to seem unfair to people in a job for which, I haven’t walked a mile in their shoes, or have a clear understanding of the bigger picture in regard to the demands or resource levels, nevertheless based on my experience a little more attention to acknowledging the customer / patient and keep them updated of timelines more often, especially in an incidence of suspected heart attack, due to the fact an early diagnosis is essential in assisting survival and recovery. More effective use of facilities / beds. I am certain all of the aforementioned may make all the difference to peoples experience and improve stats / hospital scoring.
Despite the somewhat questionable areas of my experience, I am alive, recovering and more than grateful we have the NHS and its mostly dedicated people at our disposal. If any sector of the workforce is deserving of being rewarded financially, my choice would be Nurses, Hospital Doctors and especially Surgeons (who often save lives and are paid a pittance compared to some over rated prima dona footballers…….bu
t thats another subject for another day )
Haji
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9:28pm Wed 13 Mar 13
bd7 helper
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11:43pm Wed 13 Mar 13
Andy2010
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12:06pm Thu 14 Mar 13
The Hoffster wrote:what the hell has that comment got to do with bloody Islam?
Apollo wrote:Islamophobe.
Third World hospitals serving a Third World population. Hardly a surprise.
The influx of Eastern Europeans recently who also havent been vacinated is contributing to the increase in TB not just the influx of TB and other diseases from Asian regions
Medical records should be screened on arrival in the UK as should language skills and other things such as....Have you got a job to come to?
If not send them back from where they came immediately
scottie dog
says...
2:29pm Thu 14 Mar 13
I have in the past had private treatment and I can honestly say apart from seing a specialist that bit sooner their is not much to choose between them and considering the constraints the NHS has to operate under well done the NHS.
scottie dog
says...
2:31pm Thu 14 Mar 13
Apollo says...
7:16am Wed 13 Mar 13